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Element Fleet Management · 3 days ago

Lead, Client Success

Minneapolis, MN

Full-time

Onsite

Senior Level

$76K/yr - $104K/yr

5+ years exp

Element Fleet Management is redefining the fleet management industry with a focus on a superior client experience. The Lead, Client Success will provide account support to enhance customer retention and growth while building strong relationships with clients through proactive consultation and tailored recommendations.

ConsultingFleet ManagementRisk Management

Responsibilities

Proactively consult on client needs, goals and objectives, and shares best practices to optimize the productivity of assigned clients

Develop client-specific cost savings recommendations and demonstrate an understanding of client business objectives by translating them into solutions

Apply comprehensive knowledge of Element’s products and services to guide account support for assigned clients and aligned Client Success team, and drive achievement of client retention, penetration, and growth goals

Provide day-to-day oversight of aligned Partners, Client Success and portfolios to ensure client expectations, and internal metrics, are being met

Build and enhance relationships with clients for aligned portfolio by proactively consulting on client needs, and providing necessary training, as needed

Take ownership of escalated issues by applying critical thinking and problem-solving/root cause analysis to identify and implement solutions

Utilize independent judgement and discretion when working with clients to recognize needs and advise them on improvement opportunities

Develop, maintain, and engage a network of internal resources across functions while representing the 'voice of the client' and becoming an advocate for them