Aurora Computer Technology, Inc. ยท 2 months ago
Help Desk Technician for MSP
Staten Island, NY
Full-time
Onsite
New Grad, Entry LevelAurora Computer Technology, Inc. is a company located in Staten Island, NY, seeking a Help Desk Technician. The role involves providing technical support to clients, troubleshooting hardware and software issues, and maintaining computer systems while ensuring timely responses to service tickets.
Information Technology & Services
Hiring Manager
Patrick Buono
Responsibilities
Providing technical support to clients
Troubleshooting hardware and software issues
Maintaining and updating computer systems
Responding to service tickets in a timely manner
Assisting in setting up new hardware and software
Providing training and support to end-users
Ensuring proper documentation of technical procedures and solutions
Qualification
Required
Experience with technical support, troubleshooting hardware and software issues
Working knowledge of computer systems maintenance and updates
Familiarity with setting up new hardware and software
Ability to provide training and support to end-users
Strong communication and interpersonal skills
Attention to detail and excellent organizational skills
Ability to work independently and as part of a team
Preferred
Certification in IT, Computer Science, or related field is beneficial but not required
Prior experience in a Managed Services Provider (MSP) environment is advantageous
Company
Aurora Computer Technology, Inc.
Providing Affordable & Professional Services Since 1987
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase