Alorica · 2 months ago
Learning Delivery Associate
Cutler Bay, FL
Full-time
Onsite
New Grad, Entry LevelAlorica is a global leader in customer service and experience, dedicated to making lives better through every interaction. The Learning Delivery Associate will support the training department by educating, testing, and coaching new hires using specialized curriculum and materials.
Call CenterCustomer ServiceMarketingOutsourcingTechnical Support
Responsibilities
Conduct new hire training in a classroom setting
Conduct follow-up one-on-one training when necessary
Conduct refresher training sessions
Conduct certification sessions
Attend training meetings
Attend training/quality assurance meetings
Assist training department with any other necessary functions
Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored
Conduct new hire training in a classroom setting
Conduct follow-up one-on-one training when necessary
Conduct refresher training sessions
Conduct certification sessions
Attend training meetings
Attend training/quality assurance meetings
Assist training department with any other necessary functions
Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored
Qualification
Required
Possession of a High School Degree, GED or other equivalent education
Previous experience in training and/or customer call center experience
Demonstrated knowledge of adult learning techniques and best practices in training delivery
Demonstrated knowledge of specific account provisions, products, and policies
Ability to communicate effectively both orally and in writing
Excellent attendance and punctuality
Demonstrated effective listening skills
Demonstrated proficiency of presentation skills
A wide degree of creativity and latitude is expected
Knowledge of Microsoft Word, Excel, and PowerPoint
A great attitude
Ability to work in a fast paced, ever changing environment
Ability to stand while conducting training classes
Ability to travel to centers to deliver training or to monitor, evaluate and coach team members
Preferred
Associates degree preferred
Company
Alorica
Alorica is a BPO company that provides outsourcing customer experience services for all customer interactions.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$727.62MKey Investors
Cerberus Business Finance
2023-04-20Debt Financing· $725M
2009-08-13Series Unknown· $2.62M
Leadership Team
Max Schwendner
Co-Chief Executive Officer
Mike Clifton
Co-CEO
Recent News
2026-01-16
2025-11-19
Company data provided by crunchbase