CACI International Inc · 3 months ago
Event Management Practice Area Analyst
Chantilly, VA
Full-time
Onsite
Mid Level
$87K/yr - $182K/yr
3+ years expCACI International Inc is a company dedicated to ensuring the safety of our nation through innovative solutions. The Event Management Practice Area Analyst will contribute to the planning, design, and implementation of ITIL ITSM Event processes, while collaborating with key stakeholders to enhance operational excellence and service delivery.
Information TechnologyService IndustrySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Contributes to the planning, design, and implementation of ITIL ITSM Event processes
Participates in the deployment and transformation of IT infrastructure processes and procedures
Provides analysis and support for on-going service delivery, performance, and governance operations
Collaborates with key process stakeholders to capture process implementation, work instructions, and knowledge expertise
Helps monitor services throughout ITIL ITSM process lifecycle; verifying adherence to specified process requirements and support quality assurance activities
Contributes to analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes
Identifies and recommends enhancements to event management tools, workflows, and processes based on operational findings and trend analysis
Participates in evaluations and quality assessments for proper implementation of processes to meet quality standards
Participates in TEMs and other requirement gathering work sessions
Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
Qualification
Required
An Active TS/SCI Clearance with Polygraph
Degree or equivalent experience and a minimum of 3 years of related work experience
Extensive working knowledge of Service Management workflows and ITSM processes
Relevant experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity
Good written and communication skills with the ability to clearly document and explain business processes
Preferred
ITIL certifications or training
Experience with network devices—ability to read devices and throughputs, ascertain false positive readings, and determine if reported events are actionable
Familiarity with ServiceNow, Splunk, SRS, or other ITSM management tools
Familiarity with Tableau
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI International Inc
At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-05-21Post Ipo Debt· $1B
2003-01-10IPO
Leadership Team
John Mengucci
President & CEO
Darryl W Burke
Senior Vice President / Air Force Client Executive
Recent News
Washington Technology
2026-01-25
2026-01-22
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