FICO · 5 days ago
Scores Client Services - Director
United States
Full-time
Remote
Senior Level, Lead/Staff
$133K/yr - $208K/yrFICO is a leading global analytics software company that helps businesses make better decisions. They are seeking a Director for their Scores Client Services who will focus on client engagement, solution consulting, and business development within the Scores unit, which includes the FICO® Score that influences over 10 billion decisions annually.
AnalyticsBig DataCollection AgencyConsultingFinancial ServicesFraud DetectionPredictive AnalyticsSoftware
Responsibilities
Cultivate and maintain effective working and trusted advisor relationships with a variety of client stakeholders, including C-Level in credit risk
This Director role operates independently without supervisory responsibilities, allowing full focus on strategic initiatives and delivery
Present and facilitate discussions about FICO® Score products and FICO produced thought leadership content in a variety of settings, including client meetings, virtual conferences/webinars, and external in-person events
Develop and execute detailed account plans that position FICO Score as the preferred credit scoring solution for lenders
Identify new potential customers/clients, develop and present proposals, negotiate terms, and drive deals to closure, collaborating with FICO Scores legal, product management, and finance teams
Develop and manage prospect pipeline and existing relationships, track status, provide status updates on regular basis to internal management
Meet with clients, provide timely responses to questions, and proactively ask questions to understand needs, requests and desired outcomes
Provide functional and technical responses to clients around FICO® Score products
Research and shape potential solution opportunities through collaborative engagement with peers, team leaders, and clients to formulate and effectively position solution proposals
Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms and recommend alternatives to target clients’ senior management and project/product managers
Successfully resolve client support issues, leveraging internal tools and processes as the first step of handling a client issue and formulating new approaches as needed to achieve positive outcomes for FICO and the client
Make recommendations for improving efficiency, effectiveness, and results
Travel as required, with up to 25% of time spent outside of the office for client meetings and industry events to develop and maintain client relationships. May be required to work outside of normal business hours and travel on weekends
Support creation of thought leadership white papers, executive briefings and industry presentations
Provide executive client engagement support or speak at industry trade shows and conferences
Qualification
Required
Strong domain knowledge in banking and the broader financial services aspects of other industries
Proven experience demonstrating exceptional performance and consistent delivery of top performer status, evidenced by regularly exceeding individual goals
Exceptional presentation and communication skills, including the ability to engage various audiences (e.g., Chief Risk Officers, Business/Product Leaders, Data Scientist, FICO Leadership) and convey complex concepts clearly and concisely
High attention to detail with sound reasoning and problem-solving skills and logical thinking, while also having the ability to see the big picture
Track record of growing sales, new customer acquisition, sourcing clients and driving end-to-end deals
Relentless focus on execution with a track record of driving to deliver against targets
Ability to effectively listen to clients and understand their business needs and challenges
Excellent customer service, organizational and follow-up skills, successfully managing to an action plan
Proven experience with juggling multiple tasks/projects simultaneously; working proactively, prioritizing effectively, meeting deadlines and working with minimum supervision
Demonstrated self-starter with an ability to maintain composure, project a positive and professional image, and work well under pressure
Ability to effectively collaborate within a cross-functional team environment, reaches out rather than waits for invitation to participate, regularly brings ideas for process improvement, and contributes to team success
Preferred
Proven experience within unsecured credit risk gained from working experience at large banking organizations (Highly Preferred)
FICO product knowledge is a plus
Bachelor's degree in business or related field, MBA or advanced degree preferred (or equivalent experience preferred)
Benefits
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Company
FICO
Fair Isaac Corporation enables businesses to automate, improve, and connect decisions to enhance business performance. It is a sub-organization of FICO.
Founded in 1956
1001-5000 employees
H1B Sponsorship
FICO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (18)
2023 (22)
2022 (25)
2021 (45)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-05-08Post Ipo Debt· $1.5B
2021-05-05Acquired
2003-01-10IPO
Leadership Team
William Lansing
CEO
Amir Hermelin
Chief Technology Officer
Recent News
2026-01-06
Business Wire
2025-12-18
Company data provided by crunchbase