Philips · 2 months ago
Field Service Engineer, Medical Imaging (Travel: Ashland/Pikeville, KY)
Pikeville
Full-time
Onsite
Entry, Mid Level
$27/hr - $42/hr
1+ years expPhilips is a health technology company dedicated to improving lives through quality healthcare. In this role, you will be responsible for customer relationship management, installation, troubleshooting, servicing, and maintaining medical imaging equipment at customer sites, with approximately 70% travel required.
B2BConsumer ElectronicsElectronicsLightingWellness
No H1B
U.S. Citizen Only
Responsibilities
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required
Qualification
Required
1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years' in electromechanical industries
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
Knowledge and use of all necessary tools and test equipment
Associate Degree in electronics or equivalent combination of education and experience
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment
Approximately 70% travel across the specified geography is required
Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
Preferred
Preferred experience in Ultrasound (UL) and/or Diagnostic X-Ray (DXR) imaging equipment
BSEE/BSEET/BSME/BSMET preferred
Benefits
Field service and lead generation incentive bonus plans
On-call pay
Company fleet/car
Training
Advancement opportunities
Annual incentive plan
Field service incentive bonus
Sales commission
Long-term incentives
Comprehensive Philips Total Rewards benefits program
Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Company
Philips
Philips is a technology company that operates in various fields, including healthcare, consumer electronics, lighting, and home appliances.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.23BKey Investors
EXOR N.V.Bill & Melinda Gates FoundationInnovative Health Initiative
2025-03-19Post Ipo Equity
2024-05-23Post Ipo Debt· $756.82M
2023-11-07Grant· $44.6M
Leadership Team
Neil Mesher
CEO and SVP, UK and Ireland
Recent News
2026-01-06
2025-12-19
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