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Rivian and Volkswagen Group Technologies · 4 months ago

Field Sales Guide (Part-time) - Tigard Spaces

Tigard, Oregon

Full-time, Part-time

Onsite

Entry Level

$20.65/hr - $23.10/hr

2+ years exp

Rivian is on a mission to keep the world adventurous forever, focusing on the emissions-free Electric Adventure Vehicles they build. As a Field Sales Guide, you will engage with customers, manage lead engagement, and create memorable experiences that drive brand loyalty and customer satisfaction.

AutomotiveInformation TechnologySoftware

Responsibilities

Deploy Rivian’s sales strategy at your location(s), generating demand and connecting with the broader community

Act as a Rivian brand and product specialist, evangelizing the mission and product vision that sets us apart

Provide support for prospective customers, fans, friends, and Rivian owners through their respective journeys with our brand and products

Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline

Manage general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned

Engage with customers, asking open-ended questions to understand needs and recommend suitable products and services

Maintain accurate and up-to-date customer records in the CRM system

Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian

Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture

Perform day to day operational duties, back of house upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary

Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team

Take on additional projects, duties and assignments as required and/or by request from the field leadership

Qualification

Sales experienceCRM experiencePOS experienceCustomer engagementDriving skillsFlexible scheduleTeam collaborationCommunication skillsProblem-solving

Required

2+ years experience in Sales, Retail, Hospitality or similar fields highly preferred (top tier, premium brands, direct to consumer models, commission-based environments and/or automotive experience a plus)

At least 21 years of age

High School Diploma or GED required

Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations

Experience using POS and CRM (ex. Salesforce)

Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record; If driver's license isn't in the appropriate state, you must be eligible to obtain one within the first 60 days of employment

No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring

Ability to obtain and maintain local sales licenses if applicable in your state

Comfortable operating large, high performance vehicles and conducting demo drives with customers

Benefits

Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26.

Coverage is effective on the first day of employment, and Rivian covers most of the premium