Apply on Employer Site

Princess Cruises · 8 hours ago

Senior Manager, eCommerce Product - Booked Guest - SFCC

Fort Lauderdale, FL

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Princess Cruises is the world’s leading international premium cruise line and tour company, carrying millions of guests each year. They are seeking a Senior Manager, eCommerce Product - Booked Guest (SFCC) to lead the strategy and optimization of the digital experience for booked guests across their eCommerce platform, focusing on enhancing the post-booking journey and driving engagement.

Adventure TravelLeisureTourismTravelTravel Agency

H1B Sponsor Likely

Responsibilities

Lead SFCC Product Strategy for Booked Guest Experience

Define and execute the product roadmap for the booked guest digital experience, leveraging Salesforce Commerce Cloud capabilities

Prioritize features that enhance personalization, upsell opportunities, and guest satisfaction

Collaborate with engineering and architecture teams to implement scalable, secure, and high-performing solutions

Lead integrations with third-party tools and internal systems to support Onboard revenue initiatives, changes, add-ons, and guest experience

Use data-driven insights to improve the user experience, increase conversion of pre-cruise purchases, and reduce call center volume

Champion A/B testing, personalization strategies, and continuous UX improvements

Strong strategic and analytical thinker with exceptional execution and problem-solving capabilities

An understanding of statistical analysis and experimental design, with expertise in data tools such as Google Analytics, Adobe Omniture, Heap, or similar tools

Partner with marketing, operations, analytics, and customer service teams to align on goals, gather feedback, and ensure seamless execution

Communicate product vision, KPIs, and progress to senior leadership

Manage a team of product managers and analysts. Foster a culture of innovation, accountability, and agile best practices

Oversee sprint planning, backlog grooming, and product lifecycle management

Qualification

Salesforce Commerce CloudProduct managementDigital commerceA/B testingUser experienceAnalytics toolsStakeholder managementTeam managementCommunication skillsProblem-solving

Required

Bachelor's degree in business, Marketing, Computer Science, or a related field; MBA preferred

Strong understanding of digital commerce, user experience, and product lifecycle management

Proficiency in Salesforce Commerce Cloud or similar enterprise eCommerce platforms

Excellent communication and stakeholder management skills

10+ years of product management experience, with at least 5 years focused on eCommerce or digital platforms

3+ years of experience managing SFCC-based products or similar platforms

Demonstrated success in launching and optimizing customer-facing digital products

Experience in the travel, hospitality, or retail industries is highly desirable

Hands-on experience with A/B testing, personalization, and analytics tools

Benefits

Cruise and Travel Privileges for You and Your Family

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional Certification Reimbursement

Rewards & Incentives

Company

Princess Cruises

Glassdoor3.7

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company.

Founded in 1965

Santa Clarita, California, USA

10001+ employees

http://www.princess.com

H1B Sponsorship

Princess Cruises has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (6)

2023 (9)

2022 (4)

2021 (13)

2020 (20)