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The Orchard · 2 months ago

Associate Director, Rights Management - The Orchard

New York, United States

Full-time

Hybrid

Lead/Staff, Director/Executive

$80K/yr - $85K/yr

5+ years exp

The Orchard is a leading full-service music distribution company operating in 48 markets worldwide. The Associate Director, Rights Management will oversee a team handling claiming and monetization tasks on various platforms while ensuring client issues are resolved promptly and effectively.

ArtDigital EntertainmentDirect MarketingMusicVideo

Culture & Values

Responsibilities

Supervise the activities, performance, and productivity of direct reports in NYC, London, and Mumbai and an offshore team; ensure team members are reviewing, updating, and auditing content maintained at fingerprinting platforms and within internal proprietary tools accurately and with a high level of efficiency

Partner internally with other departments (relationship management, accounting, product development) to identify, report on, and resolve issues, while providing an extraordinary level of support for our clients

Build relationships with partners and clients, communicating clearly and frequently to ensure issues are resolved in a timely manner

Maintain strong knowledge of proprietary platform technology and the processes that pertain to them, with the ability to disseminate information to the company and team, and quickly learn new platforms and develop processes as needed

Work closely with team members and management to identify inefficiencies, communicate roadblocks, and suggest improvements for department projects and processes

Work across teams to continually identify ways to enhance client satisfaction and increase revenue

Qualification

Music industry experienceCMS proficiencySupervisory experienceClient relationship managementProject managementMicrosoft applicationsCommunication skillsOrganizational skillsTeam-orientedAttention to detail

Required

5+ years of work experience in the music or entertainment industry, preferably with an emphasis on customer support; 3+ years of experience in a supervisory capacity

Experience working in a CMS such as YouTube CMS, TikTok MediaMatch, SoundCloud Deck, or Facebook Rights Manager

Well-organized, attentive to detail, and should constantly meet and/or exceed performance goals while managing multiple deadlines and prioritizing appropriately

Outstanding written and verbal communication skills; impeccable follow-up and follow-through capabilities

Comfort in a fast-paced, team-oriented environment; positive attitude, with the ability to motivate and excite team members

Experience managing cross-functional projects and driving them to completion

Proficiency in Google, Apple, and Microsoft applications, particularly Excel