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Athelas · 2 months ago

Senior Operations Manager, Air Data Migrations

Mountain View, CA

Full-time

Onsite

Mid, Senior Level

$120K/yr - $150K/yr

3+ years exp

Athelas is focused on simplifying healthcare through innovative AI solutions. The Senior Operations Manager, Air Data Migrations will be responsible for managing the migration of customer data from legacy EMRs into Athelas Air, ensuring data integrity and a seamless onboarding experience.

BiotechnologyHealth CareLife Science

Responsibilities

Lead Migration Strategy & Planning

Assess customer’s existing EMR data model, reporting schemas, and integration capabilities

Define scope, timelines, resourcing, and risk mitigation plans

Data Mapping & Transformation

Collaborate with engineering and product to develop data mapping specifications (e.g., HL7 → FHIR, flat-file to JSON)

Oversee extraction, transformation, and loading (ETL) processes using SQL and ETL tools (e.g., Talend, SSIS)

Project & Stakeholder Management

Serve as primary point of contact for customers’ technical and operational teams

Drive cross-functional alignment with Professional Services, Support, and Product

Track milestones, deliverables, and issue resolution in project management tools (e.g., JIRA, Asana)

Quality Assurance & Validation

Design and enforce data validation protocols and reconciliation reports

Conduct test migrations, sampling, and post-go-live audits to confirm data accuracy

Process Documentation & Continuous Improvement

Develop and maintain playbooks, checklists, and standard operating procedures

Identify recurring challenges and implement process improvements to streamline future migrations

Training & Enablement

Train internal teams and customer admins on migration best practices, tools, and troubleshooting techniques

Share lessons learned and contribute to internal knowledge bases

Offshore QA Team Training & Management

Develop and deliver training programs for offshore QA teams to validate data migrations and ensure data integrity

Manage offshore QA workflows, set performance metrics, and ensure adherence to QA protocols

Coordinate across time zones, facilitate clear communication, and escalate issues promptly

Monitor QA deliverables, provide coaching, and drive continuous improvement in QA processes

Qualification

Data Migration ManagementTechnical Program ManagementSQL ProficiencyPython ExperienceClient Facing ExperienceData Mapping SpecificationsProject Management ToolsQuality AssuranceTraining & EnablementProcess Improvement