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Sev1Tech LLC · 2 months ago

Cloud Operations Manager

US-VA-Arlington

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Sev1Tech is seeking a Cloud Operations Manager to oversee day-to-day operations for a cloud-based managed hosting environment supporting the Cybersecurity and Infrastructure Security Agency (CISA). The role involves managing a team, ensuring compliance with federal IT standards, and improving operational efficiencies.

ConsultingCyber SecurityInformation TechnologyInfrastructureSecurity

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead and manage a team of cloud engineers and system administrators responsible for operations, monitoring, and support of an AWS managed hosting environment

Direct day-to-day workload distribution, resource planning, and prioritization of operational tasks across dedicated engineering and administrative roles

Manage security operations functions, including vulnerability management, patching, incident detection/response, and compliance monitoring in accordance with FISMA/FedRAMP

Develop, document, and automate standard operating procedures (SOPs) for cloud operations, incident response, and change management

Oversee service delivery and SLA performance, ensuring metrics are tracked, reported, and continuously improved

Provide leadership for Tier 2 and Tier 3 support escalations, including after-hours support, coordinating with engineering teams and government stakeholders

Collaborate with program management and government leadership to ensure alignment of operational priorities with mission needs

Drive process improvements, automation initiatives, and operational efficiency through Infrastructure as Code (IaC), monitoring platforms (e.g., ScienceLogic, AppDynamics, Splunk, CloudWatch), and ITIL-based processes

Ensure documentation, reporting, and performance metrics are complete, accurate, and available for customer reviews and audits

Qualification

AWS servicesCloud operations managementFederal compliance frameworksITIL processesOperational automation toolsScrum MasterProject ManagementIncident responseChange managementCommunication skillsTeam leadership

Required

Bachelor's degree and at least 4 years' experience performing as a Scrum Master within DHS (preferred); without a degree 4 additional years of experience are required

Over 8 years' experience providing Project Management specifically utilizing Agile Methodologies

Experience working in a Government Information Technology organization preferred

Demonstrated ability to communicate effectively both verbally and writing

Strong hands-on knowledge of AWS services (EC2, S3, RDS, IAM, CloudTrail, CloudWatch, Lambda, VPC, etc.)

Experience managing operations teams in a federal government contracting environment

Familiarity with federal compliance frameworks (FISMA Moderate/High, FedRAMP, TIC 3.0, Zero Trust)

Strong background in ITIL processes: incident, problem, change, and service request management

Demonstrated ability to lead cross-functional teams, manage escalations, and communicate effectively with technical and non-technical stakeholders

Experience with operational automation tools (Terraform, Ansible, GitHub, etc.) a plus

Eligibility/Clearance Requirements: Must be able to provide proof of U.S. Citizenship

Preferred

DHS/CISA EOD - 1st priority

Any DHS badge + DoD Top Secret - 2nd choice

DoD Top Secret + willingness to obtain DHS CISA suitability - 3rd choice (it can take 10 -60 days to obtain CISA suitability – work can only begin once suitability is fully adjudicated)

AWS Certified SysOps Administrator

ITIL v4 Foundations or higher

CISSP, CISM, or equivalent security certification