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Finger Lakes Community College · 2 months ago

Slate CRM Analyst (PA)

Canandaigua, NY

Full-time

Hybrid

Mid Level

$54K/yr - $57K/yr

3+ years exp

Finger Lakes Community College is seeking a Slate CRM Analyst to support the administration and functionality of their Customer Relationship Management system. The role involves managing data integrations, developing communication plans, and collaborating with various departments to enhance enrollment management processes.

Higher Education

No H1B

Responsibilities

Manages data integrations and assists with validation on the feed of data between systems, vendor files, forms, and records within the Slate CRM system

Develops in-depth knowledge of data integrations and business process data usage ensuring optimal data integrations and troubleshooting when necessary

Imports data into the Slate CRM from external sources and exports data for distribution to various departments

Provides the data required to meet the needs of the Enrollment Management offices by using query and report management tools and researching data requests to support institutional goals

Builds and updates all Slate CRM-hosted applications and forms

Identifies and assists with resolving related processing and technology problems

Assists with the implementation of automated communication plans, including template design, population segmentation, personalization, testing, and deployment, as well as the creation of population groups for campaigns

Responsible for the development and maintenance of security/user profiles to ensure system and data integrity

Responsible for the development and maintenance of various data and process structures, including but not limited to events, forms, portals, letters, fields, entities, datasets, and processing rules

Creates, edits, formats, tests, and launches all email and text campaigns according to the communication plans and on an ad hoc basis as needed for both Enrollment and Advancement

Serves as the liaison between the Information Technology Services and Enrollment Management divisions to define requirements for Slate CRM enhancements

Recommends and builds requirements for system process enhancements of all Admissions applications, including competitive degree programs (e.g., Nursing, International)

Works closely with various departments/offices across campus to ensure policy and procedural understanding and adherence

Collaborates with relevant stakeholders to identify additional uses for the software platform and provide guidance on implementation thereof

As necessary, provides support to recruitment activities managed by Admissions Counselors to ensure continuity of operations and support of the annual recruitment plan

Performs other related duties as assigned by the Director of Admissions

Qualification

Slate CRM experienceData integration managementQueryReport managementEmail campaign managementUser profile managementAttention to detailOrganizational skillsCollaboration skills

Required

Bachelor's degree required

A minimum of three (3) to four (4) years of Slate-specific experience in Enrollment Management is required

Benefits

A flexible work schedule is available upon successful completion of training. This position follows a hybrid model, with a combination of on-site and remote work.

NYS retirement or Optional SUNY Retirement Program

SUNY Voluntary Savings Plan

Comprehensive Health and Dental Insurance through Excellus BCBS

FSA

21 days of annual leave, 12 sick days, and 13.5 holidays annually

FLCC Tuition Waiver for employee and dependents

Tuition assistance – 4-year institutions