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IonQ · 2 months ago

Senior IT Administrator

College Park, Maryland, United States

Full-time

Onsite

Senior Level

$107K/yr - $140K/yr

6+ years exp

IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. They are seeking a highly motivated and versatile Senior IT Administrator to provide hands-on support across the entire IT spectrum, including end-user helpdesk, A/V management, networking, and critical project work.

ComputerElectronicsFinanceInformation ServicesInformation TechnologyMobile AppsQuantum ComputingSoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Serve as the dedicated, primary technical point of contact for the main College Park office, providing scheduled, expert support visits to two satellite lab locations in the region

Deliver hands-on Level 2 support, specializing in the timely diagnosis and resolution of all hardware, software, connectivity, and printer issues for local staff

Own the complete local IT inventory lifecycle, including the provisioning, maintenance, and retirement of all end-user hardware (laptops, monitors, peripherals), while ensuring continuous stocking of essential IT supplies

Provide dedicated operational and technical support for IT equipment within critical laboratory environments

Manage the setup, operation, and ongoing support of all conference room A/V equipment and provide reliable, on-the-spot support for meetings and occasional company-wide events

Serve as the primary contact for lab IT support. This includes setting up new lab workstations (imaging and baseline), deploying standard configurations via playbooks, and maintaining a test workstation for pre-production changes

Set up permissions for lab workstations to securely access IonQ data (e.g., shared drive, Confluence). Assist with deploying necessary lab network services (e.g., DNS server, Synology/shared drive configuration)

Coordinate and perform routine maintenance, including monthly software updates and reboots for lab workstations, in coordination with research teams

Update and write guides for recurring lab IT tasks (e.g., remote connection, SSH, file sharing)

Perform foundational network troubleshooting for common issues related to VPNs, switches, firewalls, and wireless access points (APs)

Serve as the local technical liaison, escalating complex network issues to the core engineering teams and coordinating local efforts

Assist the network engineering team with the physical installation and de-installation of networking gear (e.g., racking/stacking switches, and deploying APs)

Actively participate in assigned internal corporate IT projects, such as system upgrades, security initiatives, and documentation/process standardization improvements

Travel occasionally to new or acquired satellite locations to execute the foundational installation of desktops, networking gear and audio/visual equipment

Qualification

Windows operating systemLinux operating systemMacOS operating systemNetworking conceptsSAML-based SaaS AppsCloud-based applicationsA/V setupSupportConfiguration Management toolsCustomer serviceInventory managementTechnical documentationCommunication skillsProblem-solving

Required

6+ years of experience in a System Administrator, Desktop Support, or Helpdesk role

Demonstrable experience providing hands-on, end-user technical support in a corporate environment

Proficiency with Windows, Linux, and macOS operating systems

Experience administering SAML-based SaaS Apps (Okta, Entra, Jumpcloud)

Supporting cloud-based productivity applications (M365, Google Workspace)

Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS) and experience with basic troubleshooting of network devices (switches, firewalls, Wi-Fi)

Experience with A/V setup and support for modern video conferencing solutions (e.g., Zoom Rooms, Google Meets, Microsoft Teams Rooms)

Strong organizational skills and experience with inventory management and asset tracking

Excellent written and verbal communication skills, with a focus on customer service and clear technical documentation

Must be able to work on-site full-time in the College Park office