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Element Materials Technology · 2 days ago

Client Service Supervisor

Huntington Beach, CA

Full-time

Onsite

Mid, Senior Level

$65K/yr - $80K/yr

5+ years exp

Element Materials Technology is a leading testing, inspection and certification business that is seeking a Customer Services Supervisor to lead their customer service team in the aerospace industry. The role involves resolving customer issues, coordinating with technical departments, and ensuring compliance with aerospace standards while maintaining high customer satisfaction.

AerospaceBuilding MaterialIndustrial EngineeringInfrastructureMechanical Engineering

Responsibilities

Ensure that all facets of the client service group are providing an optimum customer service level as defined by the organization’s business operating plans and strategic objectives

Responsible for a set of customers to manage as well monitor key accounts to ensure the team is reviewing test scheduling to ensure accuracy of due dates, completing status reports to clients, and communicating with regular updates on work in process to customers

Track open customer disputes to solve in a timely manner

First point of escalation for direct reports to assist with resolving complaints / issues

Train team members on communication technics to ensure maximum customer satisfaction is achieved

Resolve discrepancies on purchase orders regarding quantity, specifications, etc

Address variation from POs, quotations and system pricing with internal business partners

Provide support to the sales team regarding customer concerns and potential new business opportunities

Create purchase orders for outside processing on items that cannot accommodated at our facility

Responsible for a minimum of 5 direct reports and will need to make staff decisions including hiring, performance management, and approval of overtime and timecards

Demonstrate the Element Values to ensure an environment of respect and dignity

Other duties as assigned

Qualification

Customer service experienceSupervisory experienceAerospace industry knowledgeInvoicing knowledgeMicrosoft Applications proficiencyBilingualCommunication skillsInterpersonal skills

Required

5 years minimum experience in customer facing roles (or being the first point of escalation)

2 years of supervisor experience or managing a team

Solid understanding of invoicing and handling of billing cycles

Proficiency in Microsoft Applications (Word, Excel, Outlook and Power Point)

Strong communication skills, both oral and written. Able to communicate effectively with clients and colleagues with attention to detail

Develop strong relationships with internal and external clients to resolve issues effectively

Strong interpersonal skills including the ability to work effectively under stressful situations and remain calm when faced with deadlines and multiple priorities