Newrez LLC · 2 months ago
Supervisor, Homeowner Advocacy Analytics- Servicing
TX, Coppell
Full-time
Onsite
Senior Level
6+ years expNewrez LLC is dedicated to exceeding the expectations of residential mortgage borrowers and business partners through superior service and effective communication. The Supervisor Homeowner Advocacy Analytics – Servicing plays a vital role in the Compliance department, utilizing advanced analytical skills to address borrower and regulatory inquiries while managing a team to ensure effective project implementation.
FinanceFinancial Services
Responsibilities
Manage team of Homeowner Advocacy Analysts to ensure projects are tracked, managed, and implemented correctly and effectively
Strong focus on accuracy and the ability to present complex information in an understandable manner
Develops and maintains working knowledge of all federal and state consumer protection laws, mortgage regulations and policies
Communicate with Quality Assurance/Quality Control (QA/QC) Auditors concerning findings, and errors made to ensure optimal performance, and drive business process changes in response to findings and trends
Effectively manages caseloads to ensure that follow-up and case closure adhere to department standards and state or federal specific regulatory mandates
Makes informed judgments and resolves concerns efficiently
Consistently meet and exceed established deadlines with the business along with investor requirements
Evaluates compliance matters through trend analysis, root cause investigations, and collaboration with process owners to rectify identified errors
Works collaboratively with cross-functional teams to ensure prompt resolution of customer and investor concerns
Acquires and maintains an elevated level of understanding of mortgage servicing policies and procedures
Provides oversight and monitoring of business processes and controls and works with other departments to ensure errors identified are corrected timely
Performs related duties as assigned by management
Qualification
Required
Bachelor's degree or higher, with professional certifications considered advantageous
6+ years' experience in the mortgage industry, business controls, compliance, or audit
Proficiency with interpreting mortgage regulatory mandates and evaluating mortgage servicing documentation
Expertise in researching mortgage accounts to accurately identify and rectify potential errors with precision and efficiency
Demonstrated experience effectively managing relationships with internal and external partners
Proficiency in collecting, analyzing, and interpreting data related to customer complaints, and ability to evaluate reporting trends for management review
Familiarity with relevant industry regulations and compliance standards to ensure that complaint handling processes adhere to legal requirements and industry best practices
Proficiency in conflict resolution techniques to de-escalate tense situations, negotiate satisfactory resolutions, and maintain positive customer relationships
Strong verbal and written communication skills to interact with customers, internal teams, and stakeholders professionally and effectively
Proficient with Microsoft - PowerPoint, Excel, Word & Outlook
Ability to embody empathy, possess strong analytical abilities, excel in communication, and demonstrate a keen willingness to learn about products, policies, and procedures
Ability to thrive in a demanding environment, embracing challenges with enthusiasm and determination
Benefits
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Company
Newrez LLC
Newrez brings a unique combination of mortgage expertise, financial strength, and product innovation capabilities to the lending table.
5001-10000 employees
H1B Sponsorship
Newrez LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (12)
2023 (41)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Joshua Bishop
Chief Operating Officer, Servicing
B
Bruce Williams
Vice Chairman
Recent News
2026-01-08
2026-01-08
Company data provided by crunchbase