Promise · 2 months ago
Business Operations Associate (Special Projects)
Oakland
Full-time
Onsite
Entry, Mid Level
$125K/yr - $169K/yr
2+ years expPromise is a company that modernizes how government agencies and utilities support people in financial difficulty. The Business Operations Associate will work directly with the leadership team on strategic and operational projects to drive growth, efficiency, and innovation, focusing on revenue optimization and process automation.
Debt CollectionsFinancial ServicesFinTechGovernmentMobile Payments
No H1B
U.S. Citizen Only
Responsibilities
Lead and execute strategic special projects that improve company efficiency, revenue performance, and operational excellence
Design and automate processes for RFP responses, pricing proposals, and contracting workflows in partnership with Sales, Legal, and Product
Support revenue optimization through data analysis, pricing studies, and cross-functional coordination with Finance and GTM
Develop internal tools and materials-from board decks and investor summaries to customer-facing sales enablement resources
Model and track key business metrics, including pipeline velocity, deal conversion, cost efficiency, and program ROI
Work with Product and Engineering to evaluate automation opportunities and operational tooling improvements
Create executive-ready reporting and business insights that help guide decision-making across the organization
Act as a utility player, stepping into ambiguous areas where leadership needs leverage to get critical projects done
Qualification
Required
MBA with 2+ years of post-graduate experience in business operations, consulting, investment banking, or strategy roles
Proven ability to manage cross-functional projects from conception to implementation
Strong analytical and problem-solving skills; able to translate complex data into actionable insights
Excellent written and verbal communication, including experience building executive-ready materials (slides, memos, dashboards)
Comfort with SQL, Excel/Sheets modeling, and data visualization tools (Tableau, Looker, etc.)
Strong bias toward action - comfortable working autonomously and iterating quickly in an early-stage environment
Deep alignment with Promise's mission to modernize public systems for the people who need them most
Preferred
Exposure to SaaS, GovTech, or mission-driven startups
Hands-on experience with CRM or workflow automation tools (HubSpot, Salesforce, Airtable, Notion, etc.)
Benefits
Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Hybrid Work: We collaborate in the office at least three days a week to stay connected and aligned as a team.
Company
Promise
Promise streamlines government payments and benefits with secure technology.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$48.12MKey Investors
The General PartnershipFirst Round CapitalY Combinator
2022-02-24Series B· $25M
2021-02-18Series A· $20M
2020-06-04Seed
Leadership Team
Diana Frappier
Co-Founder
Phaedra Ellis-Lamkins
Co-Founder
Recent News
Tech Funding News
2025-10-23
Company data provided by crunchbase