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Recora · 2 months ago

Live Chat Support Agent

United States

Full-time

Remote

New Grad, Entry Level

$15/hr - $18/hr

Recorainc is a mission-driven organization focused on transforming cardiovascular health through innovative solutions. They are seeking a compassionate, tech-savvy Live Chat Support Agent to engage with potential patients and provide informative responses, while coordinating with the team for follow-ups and monitoring communications.

Health CareHospital

Responsibilities

Respond to live chats from potential patients with professionalism, warmth, and clarity

Answer basic concepts related to our program offerings

Monitor and triage missed calls and messages, escalating as needed

Coordinate with internal team members to ensure timely patient follow-ups

Maintain accurate records of interactions in our CRM

Communicate efficiently across platforms like Slack to keep workflows running smoothly

Qualification

Customer service experienceExperience using CRMsLive support/chat experienceWritten communicationEmpathySelf-StarterGrowth-Oriented

Required

Customer service experience — especially in a healthcare, wellness, or mission-driven setting

A passion for improving heart health and empowering individuals to take action

Ability to clearly explain health-related topics in a simple, empathetic way

Excellent written communication skills and a calm, helpful demeanor

Experience using CRMs, Slack, and/or chat support tools

Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction

Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision

Preferred

Experience using CRMs, Slack, and/or chat support tools (a plus)

Prior experience as a live support/chat agent (a plus)

Company

Recora

Our mission is to empower everyone to live a long, full, and optimal life by redefining the future of virtual care.

Founded in 2020

New York, New York, USA

11-50 employees

https://recorahealth.com

Funding

Current Stage

Early Stage

Total Funding

$22.4M

Key Investors

SignalFire2048 Ventures

2022-03-21Series A· $20M

2021-08-17Seed

2020-08-20Seed· $2.4M

Leadership Team

Abhishek Chandra

CEO

Ed Wu, MD

Co-Founder, COO & Chief Medical Officer

Recent News

Venture Capital Firms

a downloadable and searchable venture capital database with

2022-03-22

GlobeNewswire News Room

Recora Announces $20M in Series A Funding and Unveils Cardiac Recovery Program for Health Systems, Medical Groups and Health Plans

2022-03-22

Recora, Inc.

Recora Announces $20M in Series A Funding and Unveils Cardiac Recovery Program for Health Systems, Medical Groups, and Health Plans

2022-03-22

Company data provided by crunchbase