Ramp · 2 months ago
Senior Manager | Enterprise Implementations
New York, NY (HQ)
Full-time
Onsite
Senior Level
$184K/yr - $281K/yr
7+ years expRamp is a financial operations platform that aims to redefine how finance teams operate in the age of AI. The Senior Manager for Enterprise Implementations will lead a team of Customer Activation Managers, focusing on developing implementation best practices and driving customer success for large and complex accounts.
FinanceFinancial ServicesFinTech
Responsibilities
Set and maintain a high-performing culture and morale by managing a group of exceptional Customer Activation Managers to drive thorough and efficient onboarding and product activation for Ramp’s largest and most complex customers
Oversee the daily activities and quota performance management of individual CAMs to ensure team exceeds product onboarding and spend activation goals, while maintaining strong CSAT
Refine best practice playbooks for the Customer Activation team, and improve team output and efficiency over time by optimizing systems and processes
Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions
Act as a voice of the customer and key contributor to building out Ramp’s Enterprise segment
Build and leverage Salesforce dashboards to monitor the success of our customers and the performance of the team
Report on team performance and forecast to senior leadership
Represent the Customer Activation team cross-functionally with leaders of other departments
Qualification
Required
Minimum of 4 years of implementation or customer activation experience as an individual contributor, with a proven, consistent track record exceeding goals
Minimum of 3 years of experience building and leading implementation or customer success teams with a proven track record of exceeding goals
Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
A passion and excitement for hiring, with a thoughtful approach to team planning and development
Ability to articulate technical product and financial value points to customers, including executive leaders
Proficiency in data analytics tools (Salesforce, Looker, and Excel)
Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills
Preferred
Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
Experience with financial services sales
Experience at a high-growth startup
Cross and upsell experience
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support to NYC or SF (as needed)
Pet insurance
Company
Ramp
Ramp is a financial operations platform designed to save companies time and money
1001-5000 employees
H1B Sponsorship
Ramp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (11)
2022 (10)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Lightspeed Venture PartnersICONIQ CapitalFounders Fund
2025-11-17Series Unknown· $311.72M
2025-07-30Series E· $500M
2025-06-14Series E· $200M
Leadership Team
Eric Glyman
Co-Founder, CEO
Gene Lee
Co-founder, focused on growth
Recent News
Columbia West
2026-01-06
2026-01-03
Digital Commerce 360
2025-12-30
Company data provided by crunchbase