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University of Virginia · 2 months ago

Admissions Coordinator, Frank Batten School of Leadership and Public Policy

Charlottesville, VA

Full-time

Onsite

Mid Level

$48K/yr - $58K/yr

3+ years exp

The University of Virginia's Frank Batten School of Leadership and Public Policy is seeking an Admissions Coordinator to support the daily operations of the admissions office. This role involves front-line student service, logistical support, and coordination of student staff, aiming to create a welcoming admissions experience for prospective students and the community.

Higher Education

No H1B

Responsibilities

Serve as first point of contact for student inquiries via in-person inquiries, phone, email inbox, and other communication channels

Respond to questions regarding application, program requirements, and general admissions processes

Assist in drafting and disseminating basic communications to mailing list, including the Batten Beginnings undergraduate newsletter

Manage Slate digital engagement efforts from Prospect through Matriculant stages

Track and analyze metrics related to digital engagement effort to inform ongoing strategies

Provide insights and recommendations on Slate optimization, campaign automation, and continuous system improvements

Coordinate logistics for meetings, events, prospective student visits, and yield activities including open houses and admitted student days

Assist with setup, registration, space reservations, and follow-up communication

Oversee general office functions, including inventory management, ordering supplies, and coordinating reimbursements and purchases

Support evaluation and admission process by preparing for Admissions Committee meetings, communicating and coordinating logistics, organizing materials, and performing related tasks

Manage shared calendars and schedule meetings as needed

Perform data entry and updates in Slate (CRM) and SIS systems

Import and manage prospective student data, maintain accurate records in Slate to support communication flow and data integrity efforts

Maintain accurate and organized records to support internal reporting and compliance

Launch instruments and workflows to automate tasks, generate reports, manage event registrations and attendance, deploy forms, update admissions applications, etc

Maintain documentation for admissions processes and identify opportunities for continuous improvement in coordination with team members

Review transcripts to evaluate student eligibility for the Public Policy & Leadership Minor

Represent Office of Admissions at events, fairs, class visits, and on-campus engagements

Serve as an informed and approachable presence at public-facing activities

Provide accurate and timely information about academic programs, application processes, and events

Coordinate the Undergraduate Volunteer and Lead Ambassador Program under supervision

Support recruitment, scheduling, and training of student ambassadors

Act as a liaison between ambassadors and the admissions team to ensure positive experiences and effective engagement

Qualification

Admissions experienceSlate (CRM)Database managementOrganizational skillsCustomer serviceCommunication skillsTeam collaboration

Required

Bachelor's degree

Three years of experience

Preferred

Professional experience in admissions, student services, or in a higher education setting

Excellent communication and interpersonal skills

Demonstrated commitment to customer service and student support

Strong organizational abilities and attention to detail, with the ability to create and maintain organized workflows/processes, meet deadlines, and maintain accuracy

Ability to manage multiple responsibilities in a fast-paced environment, working both independently and as part of a team

Demonstrated discretion with confidential and sensitive information and matters

High degree of comfort with technology; ability to learn new systems quickly and leverage platforms to create efficiencies; experience with database management, Slate (CRM), and/or student information systems (SIS) preferred

In-person presence on Grounds is required, with possible travel to local events or fairs and occasional evening and weekend work required to support programming