Ghost · 2 months ago
Senior Director, Operations, Warehousing, & Fulfillment
New York, NY
Full-time
Onsite
Director/Executive
$180K/yr - $200K/yr
10+ years expGhost is a data-driven distribution platform for leading brands, aiming to optimize inventory management through transparency and data insights. The Senior Director of Operations, Warehousing, & Fulfillment will lead national warehousing and fulfillment operations, focusing on efficiency and scalability while managing international logistics and team leadership.
MarketplaceRetail TechnologySoftware
Responsibilities
Oversee all daily operations in our existing NJ and LA distribution centers, including receiving, storage, picking, packing, staging, shipping, and returns processes
Accurately forecast warehouse volume and build monthly and weekly operational plans, ensuring the warehouse is optimally staffed and incremental costs can be anticipated
Implement, monitor, and refine KPIs and SLAs, including, but not limited to: order accuracy, inventory accuracy, turnaround times, and warehouse productivity
Lead continuous improvement initiatives, such as layout optimization, lean process adoption, cycle count programs, and performance dashboards
Assess warehouse network and potential future warehouse locations, including site selection, layout, and suitability for scaling operations. Make recommendations based on cost, efficiency, and alignment with business growth
Collaborate with our broader Operations teams and Engineering, Product, and Design (EPD) teams to support the optimization of our in-house Warehouse Management System (WMS), and Order Management System (OMS)
Serve as the primary liaison with international 3PL partners; conduct weekly operational syncs, quarterly business reviews, and performance audits
Establish, monitor, and enforce performance scorecards and SLAs through collaborative governance alongside the Business Operations team
Oversee inbound / outbound freight logistics, including routing guides, carrier selection, contract negotiations, freight cost optimization, and chargeback oversight
Work with the Business Operations and Finance teams to build and manage annual budgets and forecasts for warehousing, fulfillment, and 3PL services; track performance against financial targets and drive cost-saving initiatives
Collaborate cross‑functionally to align operational plans with business goals and manage inventory flow effectively
Lead, mentor, and develop on-site warehouse managers and individual team members across both U.S. hubs; build a high-performing, safety-first culture
Drive safety, quality, and regulatory compliance across all facilities and 3PL partnerships
Qualification
Required
10+ years in supply chain or operations roles, with at least 5 years in multisite warehousing across the US, fulfillment, or 3PL management
Bachelor's degree in Supply Chain Management, Logistics, Business or related field
Experience in branded or retail B2B / eCommerce environments is especially valuable
Proficiency with WMS and OMS platforms; strong data analysis and Excel competency
Strategic thinker with hands-on leadership style and project ownership across regions
Strong vendor management, negotiation, budgetary and cost-control skills
Proven track record in driving continuous improvement and operational excellence
Preferred
advanced certifications (APICS, Six Sigma, PMP) or Master's degree preferred, but not required
Benefits
Medical, Vision, and Dental with some plans covered at 100%
Competitive compensation and equity structure
401K
Unlimited PTO
Company
Ghost
Ghost combines real-time data with intelligent solutions to help brands monetize their excess inventory discreetly and sustainably.
51-200 employees
H1B Sponsorship
Ghost has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$95MKey Investors
L CattertonCathay InnovationUnion Square Ventures
2024-10-15Series C· $40M
2023-08-21Series B· $30M
2022-07-18Series A· $13M
Leadership Team
Josh Kaplan
Founder & Co-CEO
Recent News
Business Wire
2025-11-04
Food Business News
2025-10-30
2025-10-28
Company data provided by crunchbase