Apply on Employer Site

Spotless Brands · 2 months ago

Field IT Technician

Herndon, VA

Full-time

Onsite

Entry Level

2+ years exp

Spotless Brands is seeking a Field IT Technician responsible for providing on-site technical support for technology systems, particularly POS systems at car wash locations. This role is essential for ensuring operational continuity and involves installing, maintaining, and troubleshooting various site-level technologies.

Professional ServicesRetail

Responsibilities

Install, configure, and maintain POS systems, network equipment (routers, switches, wireless access points), site kiosks, printers, and surveillance systems at car wash locations

Troubleshoot hardware and software issues in the field and escalate to Tier 2/3 support as needed

Ensure all site equipment is functioning optimally and aligned with IT standards

Perform scheduled site visits for preventive maintenance, hardware upgrades, and inventory audits

Respond to urgent IT service tickets that require onsite support to minimize downtime

Coordinate with third-party vendors for specialized installations or warranty repairs

Assist with technology rollouts for new site openings, including POS and network setup

Participate in IT infrastructure upgrade projects (e.g., router replacements, signage installations, camera replacements)

Support project documentation by capturing installation notes, diagrams, and hardware configurations

Maintain detailed records of hardware inventory, configurations, and site-level incidents

Communicate effectively with site managers, vendors, and IT leadership to ensure clarity and alignment during onsite visits

Train site personnel on basic IT troubleshooting for supported technologies

Qualification

POS systemsNetwork equipmentTroubleshootingTechnical certificationDiagnostic toolsCommunication skillsProblem-solving skillsTime management

Required

High school diploma or equivalent required

Minimum of 2 years of experience in equipment maintenance, preferably within the care wash, quick lube, convenience store, or petroleum service industries

Experience with troubleshooting electronic systems, reading wiring diagrams, and using diagnostic tools

Valid driver's license required with clean driving record

Basic knowledge of POS systems and IT fundamentals

Experience working and comfortable operating in a fast-paced organization, with an M&A-driven growth strategy, where system consolidation, acquisition integration and speed to market are key success factors

Good problem-solving skills and the ability to provide hands-on technical support

Excellent organization, time management and prioritization skills

Outstanding communication and customer service skills

Excellent reasoning, analytical, problem-solving and critical thinking skills

Ability to stand, walk, bend, and climb ladders or stairs as needed during maintenance activities

Proficient in using hand tools and diagnostic equipment

Ability to safely lift and carry up to 50 pounds unassisted

Comfortable working in various environmental conditions including exposure to noise, dust, and varying temperatures

Willingness to travel to various locations as required with occasional overnight stays, travel is 50-75% depending on operational needs