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TIME Manufacturing Company, Inc. · 2 weeks ago

Product Support Representative

Duluth, MN

Full-time

Onsite

New Grad, Entry Level

TIME Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts and related equipment. The Product Support Representative will perform inspections, maintenance, and repairs on Aspen Aerials Bridge Inspection Units while providing technical service to customers and training individuals on proper equipment operation and maintenance.

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Responsibilities

Communicate with customers over the phone, in writing and in person to gain an understanding of equipment concerns and to provide technical service needs

Assist in the preparation and maintenance of training materials, parts, and service/operators’ manuals

Travel to customer’s location to perform inspections, training and repairs of UBIUs in compliance with company policies and procedures

Travel can be both domestically and internationally. Home on the weekends, typical travel/work week is Monday to Friday or Monday to Saturday

Prepare, submit and review inspection reports with customers

Process service, warranty, inspection and expense reports in compliance with company policies and procedures

Work with service providers and users to resolve warranty and service issues

Operate and inspect UBIUs prior to delivery and provide correction lists to Production Manager

Perform diagnostic tests on UBIUs utilizing electrical and hydraulic test equipment

Perform repairs on UBIUs at Aspen Aerial’s facility and at the customer’s facility

Support the production department through training and development of personnel

Participate in the annual 'Aspen Aerials Service School'

Perform other duties as assigned

Participate in company training activities to improve overall work performance

Comply with all Aspen Aerials policies and procedures

Qualification

Advanced mechanical abilityTroubleshooting hydraulic systemsTroubleshooting electrical systemsMicrosoft SuiteTechnical writingCDLPassportCommunication skillsProblem-solvingTeamworkProject management

Required

Advanced mechanical ability

Advanced trouble shooting of hydraulic systems, electrical systems, and electronic controls

Technical writing

Proficient in Microsoft Suite (Word, Excel and Power Point)

Ability to work both independently and cooperatively

Ability to prioritize and work several projects simultaneously

Ability to speak in front of groups and with individuals using strong grammar and communication skills

Able to obtain and maintain a CDL (commercial driver's license)

Able to obtain and maintain a passport

Ability to solve technical problems and at times with limited resources

Ability to interpret work instructions furnished in written, oral, diagram or schedule form

Able to talk, hear, walk, sit, use hands, climb or balance, stoop, kneel, crouch or crawl

Able to lift and or move up to 75 pounds

Specific vision abilities required by this job include close vision, distance vision, color and ability to adjust focus

Able to operate UBIUs from the basket over bridges

Benefits

Comprehensive health, dental, and vision insurance plans

401(k) with company match

Paid time off and holidays

Professional development opportunities

Collaborative and innovative work environment

Company

TIME Manufacturing Company, Inc.

Time Manufacturing Company is a leading global manufacturer of vehicle-mounted aerial lifts, including bucket trucks, digger derricks, cable placers, truck bodies, buckets, and other specialty equipment for electric utility, telecommunications, bridge inspection, tree care, and other fleet-supported industries.

Founded in 1965