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Intratek Computer Inc. · 2 months ago

IT Desktop Support Technician

Charlotte, NC

Contract

Onsite

Mid Level

$0/hr - $27/hr

3+ years exp

Intratek Computer, Inc. is an Irvine, California based company specializing in customized information technology solutions. They are seeking an IT Desktop Support Technician to provide Level II IT support services, including hardware and software support, maintenance, and user relocations, under the direction of the on-site Service Desk Manager.

Information TechnologyIT Infrastructure

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

The Desktop Support Technician provides Level II IT support services in relationship to ongoing support and projects that are handled by the client’s Technology Service Desk

These projects include PC (Technology) Refresh, Computer Imaging/Reimaging, Hardware Rollouts, Hardware Migrations, Hardware Upgrades, User/Department (Workstation) Relocations, etc

The chosen individual will work under the direction of the on-site Service Desk Manager and/or Sr. Service Desk Technician

Software platforms include Microsoft Windows 10/11 operating systems, Microsoft Office Suite software, unique applications; HP and Dell laptops, Dell desktops and handheld devices

Must also have the ability to multi-task efficiently in a fast paced and changing environment

Qualification

A+ CertificationActive DirectoryHardware TroubleshootingNetwork TroubleshootingMicrosoft Office SuiteMicrosoft Windows 10/11Communication SkillsOrganizational SkillsProblem Solving

Required

High School Diploma, A+ Certification and or MCP certification or better is preferred

Must be able to work equally well in a team environment as well as individually

Maintain excellent communication with the Service Desk Manager on all tasks and projects

Above average organizational skills, excellent written and oral communication skills, and demonstrated problem solving ability

Must have reliable transportation

Pass government-level background check

Ability to lift 50 pounds of equipment

Preferred

Active Directory (AD): 1-2 years of experience working with organizing objects, domains administration, users, groups, computers

Hardware Troubleshooting: 3-5 years of Component level diagnostic techniques such as A+ standards, bread-boarding (electronics method), process of elimination, media diagnostics, Power on Self-Test (POST), Basic Input Output System Codes (beep codes, lights, fans, noises), System board examination, Blue Screen of Death (BOSD) stop code research and resolution, MS-DOS Commands (DIR, SCANDISK, etc…)

Network Troubleshooting: 2-3 years of end-user level network troubleshooting, network card inspection (lights), MS-DOS Commands (IPCONFIG, TRACEROUTE, PING, etc…), patching, cable toning, loop back testing, TCP/IP (IP addressing, Gateway, DNS, IPV4/6), Wireless Configuration (Security, SSID, Broadcast Channels, Bridging, Network Adapter Configuration in Windows

Outlook Troubleshooting: 1-2 years of experience scanning PST's, archiving, rename OST's, deleting and rebuilding profiles, migrating PST's, adjusting calendar permissions, disabling add-ons, cache mode

Microsoft Operating System Proficiency: 1-2 years of experience with Windows navigation for Win10 & Win11. Running Windows Explorer, navigating the files and folders, locating specific files, configuring the view, customizing user favorites

Microsoft Office Troubleshooting: 1-2 years of experience with general troubleshooting in the areas of installation of 32 and 64 bit versions, setting up signatures, locating documents