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Casella Waste Systems, Inc. · 2 months ago

Client Services Representative

Portsmouth, NH

Full-time

Onsite

New Grad, Entry, Mid, Senior Level

$20/hr - $22/hr

0+ years exp

Casella Waste Systems, Inc. is a company that focuses on waste management and recycling services for commercial and large industrial clients. The Client Services Representative is responsible for building relationships with clients, managing service requests, and ensuring efficient waste management solutions are provided.

Innovation ManagementRecyclingWaste Management

Responsibilities

Receives service requests via phone or email and obtains necessary information in order to execute a defined service and create work orders for the services

Executes work orders in a timely fashion and assures that each work order contains complete and accurate information to execute and bill for the service

Schedules service requests with necessary vendors and confirms that service has been completed

Coordinates with the Sourcing Group to get pricing from haulers and end sites to compare pricing with other vendors necessary

Communicates with customers to troubleshoot issues such as the need for equipment repairs, material that does not meet quality standards, additional service fees, etc

Coordinates with and support accounts payable and receivable departments to ensure all services are billed

Preschedules weekly service when possible and proactively contacts service locations when they are due for service and prior to holidays

Communicates regularly with account managers about service for assigned customers including reviewing equipment repairs and repair changes; notifies customer/account manager of any reoccurring issues and participates in solving problems

Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values

Qualification

Client relationship managementProblem-solving skillsSales experienceMicrosoft OfficeMicrosoft Dynamics CRMListening skillsProactive attitudeTeam collaborationCommunication skillsAttention to detail

Required

High school education

Demonstrated ability to work as part of a team in a collaborative environment

Legally eligible to work in the US

Outstanding relationship management skills

Excellent listening skills

Excellent communication skills

Excellent problem-solving skills

Ability to identify and develop sales opportunities

Demonstrated proficiency with Microsoft Office

Working knowledge of Microsoft Dynamic for CRM or similar software systems and related software

Preferred

Bachelor's degree

Relevant sales certifications

1-2 years of sales experience

Background knowledge or interest in an environmental and/or sustainability field

Benefits

Medical, Dental, Vision, Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

And More.

Company

Casella Waste Systems, Inc.

Casella, headquartered in Rutland, Vermont, is one of the largest recyclers and most experienced fully integrated resource management companies in the Eastern United States.

Founded in 1975

Rutland, Vermont, USA

1001-5000 employees