Ernest · 6 hours ago
Client Automation Specialist
Romulus, Michigan, United States
Full-time
Onsite
Entry, Mid Level
$25/hr - $40/hrErnest Packaging Solutions is a company dedicated to the success of its clients and employees, seeking a Client Automation Specialist to join their Detroit Division. This role involves hands-on technical work, including the installation, servicing, and maintenance of packaging and warehouse equipment while providing exceptional customer service to clients.
Manufacturing
Responsibilities
Partner closely with sales reps and customers to provide expert equipment and machinery knowledge
Facilitate and oversee installation and start-up of newly sold equipment
Provide warranty service and support on equipment sold
Train customers on proper care, operation, and maintenance of their equipment
Maintain, modify, and repair client equipment as needed
Ensure accurate billing for all services performed
Maintain organized customer service records for all clients using Ernest equipment
Communicate important customer needs or issues to management as discovered during service calls
Promote and sell Preventative Maintenance Programs to clients using Ernest equipment
Manage the ordering and inventory of spare and replacement parts
Stay current with and train on new equipment lines carried by Ernest
Maintain and inspect demo equipment, keeping detailed reports for every use
Qualification
Required
Exceptional customer service and communication skills — you're as comfortable in front of a client as you are behind a toolbox
Strong mechanical and electrical aptitude with the ability to troubleshoot effectively
Self-motivated and organized — you can prioritize work independently in the field
Proven ability to identify and resolve problems quickly, minimizing client downtime
Electrical and mechanical experience gained through the U.S. military or equivalent training
Ability to source parts from multiple vendors as needed
Proficiency in reading equipment and electrical schematics/drawings
Skilled in diagnosing and repairing mechanical or electrical issues efficiently
Comfortable making equipment recommendations and presentations to clients
Adaptable to varied work environments, from warehouse floors to outdoor installations
Valid driver's license with a clean driving record (as required by state or location)
Company
Ernest
Ernest is a family-owned packaging solutions company that creates amazing experiences for you and your customers.
Founded in 1946
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Cornflake Wilson
CTO (Chief Twitter Officer)
Scott Gardner
Board Advisor and CMO
Recent News
2025-08-07
Company data provided by crunchbase