Leidos · 6 hours ago
SMIT Service Desk RDM Tier 2 Technician
Norfolk, VA
Full-time
Onsite
Entry Level
1+ years expLeidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. The SMIT Service Desk RDM Team is seeking an experienced technician to provide Tier I and II technical support for software, hardware, and network issues, ensuring effective problem resolution for end-users.
ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware
No H1B
U.S. Citizen Only
Responsibilities
Use automated information systems to analyze routine situations
Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently
Resolve problems independently or collaborate with team mates to resolve issues
Escalates to next tier technical support as necessary
Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available
Instructs users in the use of PCs and networks
Demonstrate critical thinking skills to quickly understand complex systems
Work on many tasks simultaneously in a high-pressure environment
Interact with individuals on all organizational levels
Develop and strengthen peer mentoring skills
Demonstrate excellent phone and email support with effective verbal and written communication skills
Qualification
Required
High school education or equivalent and a minimum of 1 year general experience, or equivalent combination of experience and college level education
Minimum of 6 months of tenure with the NMCI Service Desk
Individuals on a Performance Improvement Plan or Attendance Warning will not be considered
8570 certification - CompTIA Security +CE
Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role
Ability to attain Flank Speed Tier 1.5 qualification within 30 days
Superior skills in both written and verbal communication
Proficiency with Microsoft PowerShell
Strong problem-solving skills
Advanced knowledge of computer and networking technology
Ability to effectively document issues, troubleshooting steps, and resolutions implemented
Understands NMCI internal structure, processes and tools
Proficient with HPSM ticketing and Knowledge Management System
Must be a US Citizen
Able to work assigned shifts as needed, including overnights and weekends
Preferred
Candidates Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience
2 years of experience on NMCI Service Desk
Candidates with fewer than 4 attendance occurrences in a rolling 90-day period
Candidates with strong metrics in PAR and AHT
Proactive learner who takes ownership of their own growth and career development
Benefits
Health and Wellness programs
Income Protection
Paid Leave
Retirement
Company
Leidos
Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-02-20Post Ipo Debt
2013-09-17IPO
Leadership Team
James Carlini
Chief Technology Officer
Amy Smith
Senior Vice President, Government Affairs
Recent News
MarketScreener
2025-12-16
2025-12-16
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