Client Services Coordinator jobs in United States
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Menlo · 3 months ago

Client Services Coordinator

positionKansas City,MO,US
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Menlo is dedicated to creating better technologies for clients in school districts and communities nationwide. They are seeking a proactive and detail-oriented Client Services Coordinator to ensure exceptional client experiences by managing service delivery and communications. This role involves coordinating implementation projects and collaborating with various teams to align service delivery with client expectations.

Information TechnologySoftwareTechnical Support

Responsibilities

Serve as the primary liaison for onboarding new clients, ensuring a smooth and professional transition
Coordinate implementation timelines, gather necessary documentation, and communicate setup requirements to internal teams
Facilitate kickoff meetings and ensure clients understand service scope, support channels, and escalation paths
Track onboarding progress and proactively address any delays or issues
Schedule and monitor service requests, ensuring timely resolution by technical teams
Track SLAs and escalate issues when necessary to maintain service quality
Provide regular updates to clients regarding ticket status, project milestones, and service performance
Prepare client-facing reports including ticket summaries, performance metrics, and satisfaction surveys
Maintain accurate client records, service documentation, and internal knowledge base entries
Assist in onboarding new clients and coordinating service transitions
Work closely with technical teams, account managers, and leadership to align service delivery with client expectations
Participate in internal meetings to review service performance and identify improvement opportunities

Qualification

Client-facing experienceMicrosoft 365 proficiencyCommunication skillsOrganizational skillsMultitasking abilityAttention to detailWork independentlyInterpersonal skills

Required

2+ years of experience in a client-facing role, preferably within an MSP or IT services environment
High sense of urgency with detailed follow through
Excellent communication and interpersonal skills
Highly organized with strong attention to detail and multitasking ability
Ability to work independently without regular direction
Proficiency in Microsoft 365 and other collaboration tools

Company

Menlo

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Glassdoor3.4
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Menlo is an IT company that offers technology products and solutions to schools and civic organizations.
dateFounded in 2010
location
Kansas City, Missouri, USA
people-size51-200 employees
web-link
http://www.menloinc.com

Funding

Current Stage
Growth Stage

Leadership Team

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Kyle Baack
Chief Operating Officer
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Recent News

Techmeme
Sources: Anthropic asked Menlo to use the VC firm's own capital for investment in the startup and not an SPV, as Menlo did in a previous funding round (Ben Bergman/Business Insider)
2025-08-18
Techmeme
Goodfire, which works on decoding the inner workings of AI models, raised $50M led by Menlo; source: Anthropic invested $1M, its first startup investment (Rocket Drew/The Information)
2025-04-17
Bloomberg.com
AI Startup Led by 21-Year-Old Thiel Fellow Lands $2 Billion Valuation
2025-02-21
Company data provided by crunchbase