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Chase · 2 months ago

Community Home Lending Advisor- Bilingual (English/Spanish)- Chicago IL

United States

Full-time

Remote

Senior Level

$33.65/hr - $33.65/hr

5+ years exp

Chase is a leading financial services firm, and they are seeking a Community Home Lending Advisor to guide clients through the home lending process. This role involves maintaining knowledge of home lending products, promoting mortgage products, and ensuring compliance with lending guidelines while providing exceptional customer service.

BankingFinancial Services

Responsibilities

Maintain an active knowledge of Chase home lending products, as well as local housing assistance programs and grants available for down payment and/or closing cost assistance

Promoting mortgage products to existing Chase customers and to other customers in the community you serve, continually engaging with a pipeline of customers ‘not mortgage ready’ for home ownership through education and counseling processes until they are ready to apply, while maintaining compliance with current lending guidelines and Chase policies

Act as the internal and external mortgage expert, conduct productive activities that promote mortgage loan originations with external relationships in the community you serve

Partner with the branch team, by providing training on products and services, , meeting with their customers and introducing new clients to bankers for additional products and services

Create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing and other marketing efforts

Serve as the single point of contact through the customer mortgage loan origination process while being adept at addressing customer concerns and reservations, explaining financial terms and requirements, coordinating with partners and stakeholders, troubleshooting and tackling obstacles, and tracking progress from initial engagement to application through closing

Qualification

Mortgage sales experienceFHA/VA guidelinesBilingual (English/Spanish)Real estate market knowledgeCustomer satisfaction track recordPC skillsNetworking skillsWritten communication skillsVerbal communication skills

Required

Ability to read, write and speak Spanish fluently

A Bachelor's degree or equivalent work experience in sales and/or real estate

Five years of proven mortgage sales experience including strong product, credit, and mortgage process knowledge and an understanding of Federal Housing Administration (FHA), Veterans Administration (VA), Federal National Mortgage Association (FNMA), and Federal Home Loan Mortgage Corporation (FHLMC) guidelines Unique Requirements, and low-down payment products. (Regional Management approval required for internal Home Lending Advisors who have been in their position for less than one year.)

Knowledge of real estate market in local area and the ability to build new external referral sources and networks (e.g., realtors, nonprofits, community groups, civic/professional organizations required)

Track record of customer satisfaction as demonstrated in customer satisfaction scores and customer comments

Superior written and verbal communication skills for preparing and presenting in your community outreach when providing homeowner education and demonstrating knowledge while working with community-based nonprofits, community groups, consumer advocacy groups, and civic/professional groups

Intermediate Personal Computer skills in a Windows environment