Chainguard · 9 hours ago
Customer Success Manager - Scaled
United States
Full-time
Remote
Mid Level
$110K/yr - $130K/yr
3+ years expChainguard is on a mission to secure the software supply chain by default, founded by experts in open source software and security. The Scaled Customer Success Manager will design and execute automated strategies to support customers throughout their journey, focusing on onboarding, adoption, and engagement.
Cloud SecurityDeveloper ToolsEnterprise SoftwareOpen SourceSecurity
Responsibilities
Develop, implement, and continuously refine scalable customer success programs that guide customers through onboarding, adoption, and renewal
Identify opportunities to automate key customer touch points using tools like lifecycle email campaigns, in-app guidance, and resource libraries
Partner with internal teams to instrument the customer journey with metrics, triggers, and workflows that drive proactive engagement at scale
Build and manage a one-to-many engagement strategy using webinars, office hours, community programs, and knowledge base resources
Create and curate digital content—such as onboarding guides, best-practice documentation, and product tutorials—to empower customer self-sufficiency
Use customer health data and behavioral signals to segment customers and deliver personalized yet automated outreach
Work with Product, Marketing, and Education teams to align scalable success initiatives with new features and product launches
Partner with Sales and Support to ensure consistent, seamless experiences across all customer touch points
Advocate for product and process improvements based on customer feedback and journey analytics
Monitor customer health metrics, product usage, and engagement patterns to identify trends and areas for proactive improvement
Continuously measure and iterate on the success of scaled programs to improve efficiency, adoption, and retention outcomes
Report on key metrics such as onboarding completion rates, engagement levels, and renewal performance across your customer base
Qualification
Required
3+ years of experience in enterprise, customer-facing roles collaborating with both technical and business teams — such as Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support
Experience operating in a scaled or digital success model, using automation, data insights, and digital programs to engage and support customers efficiently across their lifecycle
Strong operational mindset with the ability to design and optimize systems, workflows, and playbooks that drive customer outcomes at scale
Strategic ownership of your customer portfolio — able to act autonomously to drive outcomes, manage escalations, and make key decisions on de-risking accounts or engaging leadership when appropriate
Entrepreneurial and builder mentality — this is a new, fast-growing team at Chainguard, where you'll have the opportunity to create and refine scalable processes, programs, and tools to best serve customers
Data-driven and proactive — comfortable using analytics, customer health data, and behavior signals to inform engagement strategies and continuous improvement
High emotional intelligence and prioritization skills, with a strong commitment to continuous learning, professional growth, and operational excellence
Preferred
Previous early-stage startup experience
Passion for technology & cybersecurity
Benefits
Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.
Company
Chainguard
Chainguard is a cloud-native development platform that provides low-to-zero CVE container images for building and running applications.
201-500 employees
H1B Sponsorship
Chainguard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$892MKey Investors
General CatalystSpark CapitalSequoia Capital
2025-10-23Debt Financing· $280M
2025-04-23Series D· $356M
2024-07-25Series C· $140M
Leadership Team
Dan Lorenc
Founder/CEO
Kim Lewandowski
Founder/Product
Recent News
2025-12-18
2025-12-17
Company data provided by crunchbase