Harvey · 5 hours ago
Majors Customer Success Leader
New York, United States
Full-time
Hybrid
Director/Executive
$183K/yr - $247K/yr
12+ years expHarvey is a company transforming the legal and professional services industry through AI and an enterprise-grade platform. They are seeking a Majors Customer Success Leader to guide a team of Customer Success Managers dedicated to high-value clients, ensuring exceptional partnership and measurable outcomes.
Artificial Intelligence (AI)Information TechnologyLegalLegal Tech
Responsibilities
Lead, mentor, and empower a team of seasoned Customer Success Managers supporting Harvey’s most strategic enterprise accounts
Partner closely with executive stakeholders, both internally and externally, to drive account health, renewal, and long-term expansion
Develop and execute tailored success plans that align with client goals, maximize adoption, and demonstrate ROI
Create frameworks and best practices for managing complex, multi-stakeholder relationships across global organizations
Collaborate cross-functionally with Sales, Product, and Leadership to ensure strategic alignment and customer advocacy
Represent the voice of Harvey’s top clients, influencing strategic decisions and helping shape the evolution of our Customer Success practice
Qualification
Required
12+ years of experience in Customer Success, Account Management, or Enterprise Relationship Management, with at least 6+ years leading strategic or enterprise-facing teams
Proven success managing executive relationships with global enterprise clients in the AI, SaaS, legal, or technology sector
Exceptional communication and presentation skills, with a refined executive presence and ability to influence C-suite stakeholders
Strong strategic and analytical thinking, capable of identifying opportunities for growth and long-term partnership
A leader who models professionalism, empathy, and confidence with the ability to coach a team to perform at a world-class level
Preferred
Background in law or experience in the legal technology sector
Previous experience in consulting or professional services firms
Experience working with or supporting large financial institutions or asset managers
Company
Harvey
Harvey provides AI-driven tools to assist legal professionals with research, document review, and contract analysis.
501-1000 employees
H1B Sponsorship
Harvey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (6)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
Andreessen HorowitzEQT GrowthSequoia Capital
2025-10-30Series F· $160M
2025-10-06Series E· $59M
2025-06-23Series E· $300M
Leadership Team
Winston Weinberg
CEO & Co-Founder
Gabe Pereyra
President & Co-Founder
Recent News
Indian Express
2025-12-31
2025-12-25
Company data provided by crunchbase