Trainer/QA SME Senior with SIS jobs in United States
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AHU Technologies Recruitment · 3 months ago

Trainer/QA SME Senior with SIS

positionWashington, DC 20009
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$50/hr - $57/hr
date10+ years exp

AHU Technologies INC. is an IT consulting and permanent staffing firm that provides IT solutions to various industries in the United States. They are seeking a Senior Software Trainer and Quality Assurance Analyst to deliver expert training on client SIS functions and support the DevOps team in testing and validation of new SIS features.

AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
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H1B Sponsor Likelynote

Responsibilities

Create and maintains training resources (manuals, reference guides, webinars, websites) to support ongoing training using a number of mediums: PowerPoint, video, Captivate, Word, SharePoint, etc
Provide virtual and in person training to central office and school-based staff (both at central office and at schools)
Interface with other teams on behalf of the training team to improve processes and relationships
Serve as the Tier II point of contact for support to resolve SIS user issues
Deliver the highest level of customer service to users Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly
Determine nature of obstacles and best staff to resolve, tracks and Support and carries out the Chancellor’s mission to transform client and close the achievement gap
Perform other related duties as assigned

Qualification

SIS capabilitiesTraining materials productionHelp Desk ticket trackingAdobe CaptivateCustomer service skillsProfessional communicationPatience under pressureEducation sector experienceSME in enterprise projectsInterpersonal skillsCommunication skills

Required

Bachelor's degree in IT, related field, or equivalent experience
10 years of required experience
Excellent customer service, communication, interpersonal skills (both written and verbal)
Ability to maintain professional communication skills when under pressure and exhibit a high level of patience
Must have a wide range of skills and knowledge in computer software and an understanding for network applications
Producing training materials using video, Word, PowerPoint, and Camtasia, or Captivate
SME in complex enterprise level projects
Must have exposure to or experience in the education sector
Must have knowledge of Adobe Captivate
Help Desk ticket tracking systems (remedy, HEAT, etc.)
Student Information System - SIS capabilities
5 consecutive years of experience training users in Aspen SIS or other student information systems within or other educational settings

Benefits

Flexible work from home options available.

Company

AHU Technologies Recruitment

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At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
dateFounded in 2010
location
Newark, Delaware, USA
people-size51-200 employees
web-link
https://ahutech.com

H1B Sponsorship

AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase