Cresta · 3 days ago
Associate Conversational AI Designer
United States
Full-time
Remote
New Grad, Entry Level
$60K/yr - $95K/yrCresta is on a mission to enhance customer conversations through AI technology, focusing on improving contact center operations. The Associate Conversational AI Designer will collaborate with various teams to design and implement AI conversation models, providing real-time coaching for contact center agents and creating conversational experiences for virtual agents.
Artificial Intelligence (AI)Intelligent SystemsMachine LearningNatural Language ProcessingTelecommunications
Responsibilities
Assist with all stages of our AI Delivery projects - designing, building, deploying, and tuning AI solutions for multiple customers
Collaborate with internal and external stakeholders to design and build solutions that help customers achieve their business objectives using Cresta's AI product suite
Assist in designing solutions for contact centers in sales, retention, collections, and customer service across a range of verticals, from financial services to telecommunications and everything in between
Define labeling guidelines to be used to train conversational AI models, and assist with labeling as needed
Lead model maintenance efforts to ensure that Cresta's AI models continue to meet our quality standards
Design and develop virtual agent solutions using Google's Dialogflow CX
Qualification
Required
Strong communication skills (verbal and written)
Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills
General knowledge of Conversational AI and natural language processing models
Preferred
Background in Linguistics preferred
Experience working with Python is a plus
Experience working with Dialogflow CX or another bot design platform is a plus
Benefits
We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Paid parental leave to support you and your family
Monthly Health & Wellness allowance
Work from home office stipend to help you succeed in a remote environment
Lunch reimbursement for in-office employees
PTO: Flexible
Company
Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
Founded in 2017
201-500 employees
H1B Sponsorship
Cresta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (2)
2022 (10)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$276MKey Investors
Tiger Global ManagementSequoia CapitalGreylock
2024-11-19Series D· $125M
2022-03-17Series C· $80M
2021-03-31Series B· $50M
Leadership Team
Ping Wu
CEO
Tim Shi
Co-Founder, Board Member
Recent News
Greylock
2025-12-02
Company data provided by crunchbase