TulsaConnect · 2 months ago
CUSTOMER SERVICE REP I
Muskogee, Oklahoma, United States
Full-time
Onsite
New Grad, Entry LevelTulsaConnect is looking for an energetic, motivated individual to assist customers in person and over the phone in a retail setting. The role involves providing product and service information, resolving issues, and ensuring a positive customer experience.
CommercialInformation ServicesInformation Technology
Responsibilities
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Opens customer accounts by recording account information
Maintains customer records by updating account information
Ensures a 98% accuracy rate on all service orders
Takes customer credit information to determine if deposit is required based on work and credit history from customer, per company policy
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Providing excellent customer service by following the company’s customer service standards. Ownership, Professionalism, Troubleshooting, keeping customers informed, and providing customers with an experience beyond their expectations
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepares product or service reports by collecting and analyzing customer information
Contributes to team effort by accomplishing related results as needed
Carries out marketing plans and strategies to increase the use of sales. May assist with area coverage surveys. May respond to public inquiries on the selection and available of services
Qualification
Required
Entry-level experience
Ability to assist customers in person and over the phone in a retail setting
Ability to sell and activate voice and data devices and services
High school diploma or equivalent required
Current Driver's License
Customer service skills
Verbal and written communication skills
Basic troubleshooting skills
Organization skills
Attention to detail
Basic telecom knowledge
Ability to lift up to 15 pounds
Ability to multitask and interact with customers
Benefits
Medical/Dental/Vision/Life Insurance
Vacation and Holiday Pay
401k
Company
TulsaConnect
TulsaConnect provides sources for commercial data center services.
Founded in 1996
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase