Sr Tier I Desktop Support Technician jobs in United States
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PCG Systems ยท 4 months ago

Sr Tier I Desktop Support Technician

positionDenver, CO
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$55K/yr - $65K/yr
date1+ years exp

PCG Systems is a dynamic and growing Managed IT Services firm dedicated to providing top-notch IT support to their diverse client base. The Sr Tier 1 Desktop Support Technician will be the first point of contact for clients, providing technical support and troubleshooting assistance for desktop, laptop, and network issues, ensuring smooth day-to-day operations.

Cloud InfrastructureCloud ManagementConsultingCyber SecurityEnterprise Resource Planning (ERP)Enterprise SoftwareInformation TechnologyIT ManagementNetwork Security

Responsibilities

Provide first-level technical support for desktops, laptops, printers, and other peripherals
Troubleshoot hardware and software issues remotely and on-site
Respond to service tickets, emails, and calls promptly, ensuring a high level of customer satisfaction
Assist with the setup, configuration, and deployment of new equipment
Perform basic network troubleshooting, including Wi-Fi connectivity, VPNs, and LAN issues
Maintain detailed and accurate documentation of all client interactions and resolutions
Collaborate with Tier 2 and Tier 3 support teams to escalate and resolve complex issues
Participate in regular training and stay up-to-date with the latest industry trends and technologies
Participate in on-call support rotation as required

Qualification

Windows operating systemMacOS operating systemOffice 365Active DirectoryBasic networking principlesTicketing systemsRemote monitoring toolsCustomer service orientationCommunicationProblem-solving skillsWork independentlyAdaptability

Required

Must reside in the Denver/Metro area
MINIMUM of 18 months of experience working for a Managed IT Services (MSP) company
Strong knowledge of Windows and macOS operating systems
Experience with Office 365, Active Directory, and basic networking principles
Excellent communication skills, both verbal and written
Ability to work independently and manage multiple tasks effectively
Strong customer service orientation and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
Experience with ticketing systems like ConnectWise or HaloPSA
Familiarity with remote monitoring and management (RMM) tools

Preferred

CompTIA A+, Network+, or similar certifications

Benefits

Competitive salary based on experience and qualifications.
Lucrative Bonus Program
Health, dental, and vision insurance.
401(k) with company match.
Paid time off and holidays.
Opportunities for professional development and advancement within the company.
Collaborative and supportive work environment.

Company

PCG Systems

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Managed IT Services & Technology Solutions
dateFounded in 2010
location
Denver, Colorado, USA
people-size11-50 employees
web-link
https://www.pcgsystems.com/

Funding

Current Stage
Early Stage

Leadership Team

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Dan Pace
CISO & Managing Partner
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Company data provided by crunchbase