Appian Support Analyst jobs in United States
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Appian · 2 weeks ago

Appian Support Analyst

positionMcLean, VA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Appian is a software company that automates business processes. In this role, you’ll support and maintain business applications built on the Appian platform, addressing user issues and ensuring system stability while collaborating with developers and other teams.

Business Process Automation (BPA)Data ManagementDeveloper ToolsEnterprise SoftwareInsurTechRobotic Process Automation (RPA)Software
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Investigate issues and support requests from end users, provide fixes or workarounds, and track root causes
Take the lead on production issues, coordinating with teams to restore service quickly
Perform routine maintenance to keep applications stable and efficient
Refresh sandbox environments and run post-refresh checks
Assist in testing during deployments and report defects
Use SQL and spreadsheets to analyze data and make corrections
Partner with developers during handoffs and help gather requirements for production requests
Keep documentation up to date and suggest ways to improve operations
Share feedback with Engineering and take part in usability testing for new features

Qualification

SQLRelational databasesAppian applications supportAgile practicesCommunication skillsProblem-solving ability

Required

A bachelor's degree in a technical field
An interest in technology and how systems support business processes
Strong communication skills and the confidence to share your perspective
Problem-solving ability and comfort working through change and uncertainty

Preferred

Experience supporting Appian applications
Familiarity with Agile practices
Experience with relational databases (MySQL, Postgres, or similar) and writing advanced queries
Knowledge of enterprise systems like CRM, HRIS, or ERP

Benefits

Health coverage
Employee Assistance Program (EAP) with free mental health support
Life and disability insurance
Employee Stock Purchase Program (ESPP)
Retirement/pension plan
Wellness dollars
Tuition reimbursement
Family-forming benefits

Company

Appian

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Appian is a software company that provides digital transformation, low-code application development, and business process management.
dateFounded in 1999
location
Mclean, Virginia, USA
people-size1001-5000 employees
web-link
http://www.appian.com

H1B Sponsorship

Appian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (45)
2023 (31)
2022 (38)
2021 (31)
2020 (24)

Funding

Current Stage
Public Company
Total Funding
$47.5M
Key Investors
Novak Biddle Venture Partners
2017-05-25IPO
2014-03-03Series Unknown· $37.5M
2008-07-21Series A· $10M

Leadership Team

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Matt Calkins
CEO
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Michael Beckley
Chief Technology Officer & Founder
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Company data provided by crunchbase