Appian · 4 days ago
Application Support Analyst
McLean, VA
Full-time
Onsite
Entry Level
1+ years expAppian is a software company that automates business processes, and they are seeking an Application Support Engineer to support and maintain business applications built on their platform. The role involves investigating issues, coordinating production support, performing routine maintenance, and collaborating with developers to ensure application efficiency.
Business Process Automation (BPA)Data ManagementDeveloper ToolsEnterprise SoftwareInsurTechRobotic Process Automation (RPA)Software
Responsibilities
Investigate issues and support requests from end users, provide fixes or workarounds, and track root causes
Take the lead on production issues, coordinating with teams to restore service quickly
Perform routine maintenance to keep applications stable and efficient
Refresh sandbox environments and run post-refresh checks
Assist in testing during deployments and report defects
Use SQL and spreadsheets to analyze data and make corrections
Partner with developers during handoffs and help gather requirements for production requests
Keep documentation up to date and suggest ways to improve operations
Share feedback with Engineering and take part in usability testing for new features
Qualification
Required
At least 1 year of experience in enterprise application support or a related field
A bachelors degree in a technical field
An interest in technology and how systems support business processes
Strong communication skills and the confidence to share your perspective
Problem-solving ability and comfort working through change and uncertainty
Preferred
Experience supporting Appian applications
Familiarity with Agile practices
Experience with relational databases (MySQL, Postgres, or similar) and writing advanced queries
Knowledge of enterprise systems like CRM, HRIS, or ERP
Benefits
Training and Development
Growth Opportunities
Community
Company
Appian
Appian is a software company that provides digital transformation, low-code application development, and business process management.
1001-5000 employees
H1B Sponsorship
Appian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (45)
2023 (31)
2022 (38)
2021 (31)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$47.5MKey Investors
Novak Biddle Venture Partners
2017-05-25IPO
2014-03-03Series Unknown· $37.5M
2008-07-21Series A· $10M
Leadership Team
Matt Calkins
CEO
Michael Beckley
Chief Technology Officer & Founder
Recent News
Appian Corporation
2025-12-05
2025-12-02
2025-11-20
Company data provided by crunchbase