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Fanatics · 2 months ago

Mexico Regional Manager, Retail Event Operations – FIFA World Cup (8-month contract)

8100 Nations Way, Jacksonville, FL, 32256, US

Full-time, Contract

Onsite

Mid, Senior Level

3+ years exp

Fanatics is seeking a Regional Manager for Event Retail Operations during the FIFA World Cup. This role involves overseeing planning, execution, and performance across three high-profile retail locations, leading location managers, and ensuring a premium fan experience throughout the region.

eSportsManufacturingRetailSporting GoodsSports

Responsibilities

Oversee and mentor Location Managers across three event retail sites, ensuring alignment with Fanatics’ operational standards and retail goals

Develop and implement regional strategies around staffing, infrastructure, logistics, and inventory deployment in collaboration with internal departments

Coordinate with FIFA partners, venues, and vendors to ensure operational readiness and brand consistency across all assigned markets

Drive cross-site collaboration to ensure best practices and shared solutions for common challenges

As the tournament enters the critical execution stage, in addition to supporting the City Managers within your region, take on full-site leadership at one key location

Oversee all aspects of retail operations including team leadership, customer experience, inventory, sales performance, and issue resolution

Act as the main point of contact for all client, vendor, and internal communications at your assigned site

Lead by example, providing direct, on-the-ground support, coaching, and problem-solving to ensure operational excellence during the event

Ensure the successful buildout and breakdown of retail operations (fixtures, tents, POS) across assigned sites

Support merchandising execution including planograms, product placement, and real-time inventory management

Supervise staffing plans, training, scheduling, and performance across locations

Monitor KPIs (sales, foot traffic, staffing productivity) and make data-driven adjustments during the event

Conduct post-event reviews for each site within your region, including financial performance, inventory reconciliation, and staff assessments

Collaborate with finance and logistics to complete regional profit/loss analysis and inventory close-out procedures

Prepare executive summaries and Regional Strategy & Leadership (Pre-Execution Phase)

Oversee and mentor Location Managers across three event retail sites, ensuring alignment with Fanatics’ operational standards and retail goals

Develop and implement regional strategies around staffing, infrastructure, logistics, and inventory deployment in collaboration with internal departments

Coordinate with FIFA partners, venues, and vendors to ensure operational readiness and brand consistency across all assigned markets

Drive cross-site collaboration to ensure best practices and shared solutions for common challenges

Qualification

Multi-site retail operationsEvent planningTeam leadershipRetail systems knowledgeAnalytical skillsTeam culture buildingOrganizational skillsTime managementProblem-solving

Required

3–5 years of multi-site retail or event operations experience, preferably in fast-paced, high-volume environments

Proven success in team leadership across geographically dispersed locations

Strong organizational, time management, and analytical skills with a hands-on approach

Ability to switch seamlessly between regional oversight and localized, site-specific leadership

Experience building team culture and managing people operations across different markets

Solid knowledge of retail systems, KPIs, inventory processes, and POS platforms

Physical ability to lift 50 lbs. and work on your feet during long event days

Flexibility to travel and adapt quickly in dynamic, evolving event environments

This role is on location based, supporting FIFA World Cup

Work Schedule commitment is through the full duration of the FIFA World Cup Event including weekends, evenings, and holidays as required by the event schedule(s)