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The Pipeline Group · 2 months ago

Client Program Manager – SDR-as-a-Service (B2B Tech)

United States

Full-time

Remote

Mid, Senior Level

$95K/yr - $100K/yr

3+ years exp

The Pipeline Group (TPG) provides end-to-end Pipeline Generation services for B2B tech companies. As an SDR Program Manager, you will oversee strategic revenue programs, ensuring project performance aligns with client goals while collaborating across various teams.

ConsultingLead Generation

Responsibilities

Own the project performance tracking process—monitor outreach activity, lead flow, conversion metrics, and pipeline velocity to ensure each program stays on track

Conduct daily and weekly performance inspections to identify risks, spot opportunities, and drive program health

Maintain alignment with client expectations by tracking progress against success criteria and ROI benchmarks

Facilitate weekly review meetings with cross-functional stakeholders (GTM, Content, NOC, Enablement, Systems, Operations, Leadership)

Drive alignment across messaging, data, and outreach strategy by evaluating what’s working and what needs improvement

Ensure all resources (ICP, conversation guides, messaging, data, campaigns) are accurate, up-to-date, and aligned to client goals

Partner with Enablement, Content, and Data teams to flag ineffective assets and propose adjustments

Track what’s working, what’s not, and drive pivots in strategy through collaborative workflows

Own project-wide resource readiness and quality control—Enablement owns coaching execution

Act as the primary operations liaison across assigned accounts

Lead executive briefings, build client-facing narratives, and present ROI updates

Manage project onboarding/offboarding experience from a systems and process lens

Collaborate with Leadership to shape customer expansion

Proactively escalate issues impacting performance (e.g., campaign breakdowns, data gaps, tech misalignment)

Initiate content audits, enrichment reviews, and repair proposals when metrics decline

Partner with Enablement Managers to align repair/replace plans when xDR performance drops

Qualification

Program ManagementData InspectionOutbound SDR OperationsRevenue OperationsCustomer RetentionPipeline MetricsExecutive CommunicationICP ValidationMessage-Market FitCross-functional Collaboration