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Pearson · 7 hours ago

Customer Service Specialist

United States

Full-time

Remote

New Grad, Entry Level

Pearson is a global learning company dedicated to helping individuals realize their potential through education. As a Customer Service Specialist, you will be the first point of contact for students and parents, assisting with inquiries related to qualifications, certificates, and exam results while ensuring timely and effective resolutions.

BooksDigital MediaEdTechEducationHigher Education

H1B Sponsor Likely

Responsibilities

Respond to student and parent inquiries by phone, live chat, and emails ensuring accurate and timely assistance

Handle queries related to qualifications, certificates, exam results, and information updates

Troubleshoot issues and provide clear guidance to resolve concerns effectively

Collaborate with internal teams when needed to address complex cases and ensure smooth resolution

Maintain accurate documentation of all customer interactions and actions taken

Demonstrate professionalism, empathy, and strong communication skills in every interaction

Identify opportunities for process improvements to enhance service delivery and customer satisfaction

Stay updated on changes to systems, processes, and qualification-related policies

Qualification

Customer service experienceProblem-solving skillsCommunication skillsMS Word proficiencyMS Excel proficiencyAnalytical thinkingAttention to detailTeam collaborationAdaptability

Required

Background in customer service or ability to demonstrate strong support and problem-solving skills

Experience working in a team-oriented environment

Proficiency in basic MS Word and Excel

Excellent written and verbal communication skills

Ability to manage and resolve customer complaints effectively

Strong attention to detail and analytical thinking

Self-motivated and capable of working independently

Adaptability to changes in business priorities and customer needs

Must have excellent spoken communication skills, combined with strong analytical and interpersonal abilities

Proactive problem-solvers who thrive in a fast-paced, collaborative environment

Benefits

Day 1 Health care Coverage with up to 2 dependents

Competitive retirement plan – Pearson doubles your contribution.

Volunteering days and employee wellbeing assistance.

Annual pay increase and performance bonus.

Company

Pearson

Glassdoor3.7

Pearson operates as a media and education company that offers a wide range of services to its customers.

Founded in 1998

London, England, GBR

10001+ employees

https://www.pearson.com/

H1B Sponsorship

Pearson has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (1)