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AHW LLC · 2 months ago

Service Technician - Large Ag Field Tech (Experienced)

Hoopeston, IL

Full-time

Onsite

Mid Level

$22/hr - $40/hr

3+ years exp

AHW LLC is a company that specializes in agricultural and turf equipment services. They are seeking an experienced Service Technician to perform complex diagnostics, repairs, and maintenance on customer equipment while ensuring customer satisfaction and adherence to safety protocols.

Manufacturing

Responsibilities

Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products

Participates in required Service EDUCATE Training programs

Supports customer clinics

Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order

May promote and sell dealer service programs directly to customers

May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle

Maintains current knowledge of John Deere and competitive products

Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment

Follows all safety rules and regulations in performing work assignments

Completes all reports and forms required in conjunction with work assignments

Accounts for all time and material used in performing assigned duties

Maintains a safe working environment and adheres to company safety program at all times

Performs other duties as assigned

Qualification

On-site service repairsMechanical systems knowledgeElectrical systems knowledgeHydraulic systems knowledgeService Advisor proficiencyCustomer service skillsAdvanced Service Technician certificationLift 75 lbsBasic computer functionsValid driver’s license

Required

3+ years of experience performing on-site service repairs

Outstanding interpersonal and customer service skills

Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures

Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment

Ability to use Service Advisor and basic computer functions

Ability to operate vehicles and equipment used for diagnostic purposes

Ability to lift at least 75 lbs. repeatedly

High School Diploma or equivalent experience

Valid driver's license

Preferred

Advanced or Master Service Technician certification

Associates degree

Benefits

Health

Dental

Vision

Life

Disability

Accident

Critical illness insurance

Paid time off

401(k)

Cell phone allowance

Safety item reimbursements

AHW branded clothing

Training

Company

AHW LLC

AHW is your trusted John Deere Dealer, and your source for new and used tractors, combines, sprayers, riding mowers and commercial equipment in east central Illinois and western Indiana.

Founded in 1932

Ashmore, Illinois, USA

501-1000 employees