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Imagine IT, Inc. · 2 months ago

Regional Team Lead

Spring Hill, KS

Full-time

Hybrid

Mid, Senior Level

$71K/yr - $81K/yr

2+ years exp

Imagine IT, Inc. is a company that values community and purpose within its hybrid, multi-state team. They are seeking a Regional Team Lead to support and elevate frontline service teams, drive performance, and foster a culture of collaboration and continuous improvement.

Cyber SecurityInformation Technology

Responsibilities

Provide hands-on leadership and technical guidance to regional teams, aligning them with company goals, safety standards, and best practices

Act as a key escalation point for technical issues and assist in resolving support tickets in line with SLAs

Monitor operational performance, improve service efficiency, and ensure exceptional experiences for our client partners

Build and maintain strong technical relationships with partners, acting as a trusted point of contact

Manage personnel and resources effectively, ensure compliance with safety and regulatory standards, and promote best practices

Deliver training programs, document processes and solutions, and stay current on emerging technologies and trends

Actively mentor junior team members and support their technical and professional development

Qualification

Operational PerformanceTechnical SupportTechnical LeadershipService Delivery OptimizationTraining ProgramsTicketing SystemsNetworkingSecurity ProtocolsSoft Skills