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Island Health · 2 months ago

Desktop Administrator

Anacortes, WA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Island Health is a healthcare provider seeking a Desktop Administrator to maintain desktops, portable computers, and printers in LAN and WAN environments. The role involves providing operational support, troubleshooting, and ensuring the functionality of client computer hardware and software, while also coordinating with IT students.

Health CareHealth DiagnosticsMedicalTherapeutics

Responsibilities

Provides on-going operational support including operating system releases, upgrades, patches and any system change activity

Performance monitoring, troubleshooting and tuning for all end-user systems

Performs advanced hardware, software, LAN and WAN troubleshooting

Serves as Tier 2 support to the help desk to resolve desktop system issues as reported by the end users

Maintains hardware and software inventory for all systems to comply with licensing

Identifies solutions for network security, spyware, adware and virus vulnerabilities

Performs Drive Imaging and maintain current images

Works with vendor support contacts to resolve technical problems with desktop computing equipment and software

Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from end users

Interacts with numerous computer platforms in a multi-layered client server environment. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems

Trains and orients end users on use of hardware and software

Recommends and/or performs upgrades on systems to ensure longevity

Works with procurement staff to purchase hardware and software

Assesses functional needs to determine specifications for purchases

Orders computer and printer supplies

Creates, manages and completes work through use of help desk ticketing system

Curates and generates knowledge base articles pertaining to Desktop installation and operation for both Information Systems staff as well as end users

Must meet regular attendance standard and must stay at or below average sick leave utilization levels

Qualification

Microsoft Operating SystemsActive DirectoryApplication DeploymentMicrosoft ExchangeNetwork PrinciplesCustomer SatisfactionTechnical Support ExperienceCertifications MCPCertifications A+Project ManagementProblem-SolvingCommunication SkillsTeam CollaborationAttention to Detail

Required

Proficient in the Installation, Configuration and Long Term support of Microsoft Operating Systems in a Networked Environment

Knowledge of Microsoft Exchange as it relates to Workstations and Mobile devices

Knowledge of Active Directory and Group Policy functionality

Familiarity with Network and Server principals, protocols and best practices

Ability to Manage assigned Projects and Tasks

Experience with application deployment via scripts, group policy and/or other tools

Driven to improve customer satisfaction, both internally and externally

Ability to maintain professionalism at all times under high pressure situations

Able to prioritize and execute tasks in a high-pressure environment

Strong analytical and problem-solving abilities

Strong interpersonal, written and oral communication skills

Highly self-motivated and directed, with keen attention to detail and follow-through attitude

Ability to flourish in a team-oriented, collaborative environment

Ability to work independently and as part of a project team

Ability to work extended hours to meet deadlines as necessary

May provide leadership and/or direction to lower level employees

Lift, move and/or load 30 pounds of electronic devices and the supplies that pertain to their operation

Staff must recognize age differences and respond appropriately to their needs

Valid Washington State Driver's license

Some college-level training with specialized course work in computer science, personal computer operations or related subject; and Two (2) years' experience working on client computer hardware and software issues

Prior hardware/software technical support experience required