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Canon USA · 5 days ago

Field Service Engineer II - Semiconductor

Hillsboro, OR

Full-time

Onsite

Mid Level

$29.20/hr - $43.73/hr

3+ years exp

Canon USA is a leader in digital imaging and innovation, seeking a Field Service Engineer II to provide customer support for onsite installations, repairs, and maintenance of photolithography semiconductor equipment. The role involves checking and maintaining equipment, instructing customers, and providing technical support to minimize downtime and ensure positive customer relations.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

Responsibilities

Check and maintain equipment within factory standard specifications of system equipment

Instruct customers in the operation and maintenance of the system equipment

Perform repair maintenance or unit replacement according to factory procedures independently and with others

Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations

Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance

Maintain accurate documentation of activity and provide periodic reports

Work with other technicians in the field to troubleshoot and service equipment

Qualification

Semiconductor manufacturingMechanical skillsElectronic testing toolsTroubleshooting skillsLinux operating systemCustomer support experienceCommunication skillsTeam player

Required

HS Diploma, GED, or equivalent experience required

Minimum 3 years of experience in a related field (i.e. semiconductor manufacturing equipment)

Hands on mechanical skills required

Hands on experience with electronic testing tools required

Able to work on equipment alone and work with other engineers as a team player under challenging situations

Excellent trouble shooting skills, verbal and written communication skills

Must be able to travel and work flexible schedules

Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses)

May require International and domestic travel (valid driver's license and acceptable driving record necessary)

Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available

Substantial amount of standing, walking, typing, grasping, talking and hearing

Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder

The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes

The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways

The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems

Preferred

AA OR BS degree in a related field is preferred, plus 1-2 years of related experience. (i.e. FSE or Technician position in a semiconductor equipment company or a technical position in the engineering field)

Knowledge of Linux operating system is helpful for operating and troubleshooting the system

Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus

Customer support experience is a plus

Benefits

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more