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HME · 2 months ago

Credit-Collections Administrator II

Earth City, MO

Full-time

Hybrid

Entry Level

$15.77/hr - $21.01/hr

1+ years exp

HME is an independent subsidiary providing repairs and sales for drive thru equipment nationwide. The Credit-Collections Administrator II role involves managing past-due accounts, communicating with customers, and maintaining customer data in the ERP system.

Customer ServiceElectronicsProduct Design

Responsibilities

Reviews customer accounts for past due invoices and payment history

Contacts customers to advise of past due amounts

Negotiates payment plans with customers who cannot pay in full

Calls customers whose orders have been placed on credit hold

Approves and releases orders from credit hold based on customer payment history and credit limit

Reports status of collection efforts to manager

Submits credit and account write off requests to manager

Answers incoming customer calls

Process ACH and credit card payments over the phone

Makes a minimum over 20 outgoing collection calls daily

Provides information and answers customer questions regarding unpaid invoices

Research on disputed invoices

Documents customer communications

Manage paperless billing for all customer accounts

Cancel Protection Plans

Update credit limits and hold status as needed

Performs all other job responsibilities as assigned

Qualification

Customer CommunicationCollections ExperienceERP System ManagementMS Office ProficiencyOrganizational SkillsInterpersonal SkillsWork Under Pressure

Required

Ability to work well under pressure in a time sensitive, fast pace environment while responding appropriately, accurately and efficiently including monthly deadlines as assigned

Excellent organizational skills

Possess strong interpersonal and communication skills with the ability to articulate issues and solutions to both internal and external customers

Computer proficiency with MS Office including Word, Excel, Outlook and PowerPoint

Minimum of 1 - 2 years of related experience

High School diploma or GED required

Benefits

Tuition reimbursement

3 weeks paid vacation your first year

Paid holidays

Medical, vision, and dental coverage

Pet insurance

Life insurance

401K contributions

Company

HME

Founded in 1971, HM Electronics (HME) is a family of industry-leading companies dedicated to Quality & Continuous Improvement in the Drive Thru and Pro Audio sectors.

Founded in 1971

Poway, California, USA

501-1000 employees