Five9 · 2 days ago
Enterprise Solution Consultant
United States
Full-time
Remote
Senior Level
$94K/yr - $218K/yr
5+ years expFive9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. The Enterprise Solution Consultant will work with large enterprise clients to design and demonstrate tailored solutions, ensuring alignment with customer goals and current industry trends.
Call CenterCustomer ServiceEnterprise SoftwareSaaSSales
Responsibilities
Partner with Enterprise Sales to uncover customer goals and build tailored Five9 solutions
Lead discovery sessions and translate business needs into scalable architectures
Deliver persuasive demos and executive-level presentations
Shape RFP/RFI responses with clear technical scope and integration plans
Collaborate with Product, Marketing, and Professional Services for smooth hand-offs and aligned messaging
Stay current on AI, automation, and contact center trends to guide customer innovation
Qualification
Required
5+ years in pre-sales or solution consulting for SaaS, CCaaS, or enterprise software
Strong presentation and communication skills with C-suite presence
Hands-on knowledge of CRM integration, IVR, APIs, and AI tools (AI agents, chatbots, IVA, generative AI)
Technical fluency in telco/SIP and enterprise architecture
Bachelor's degree or equivalent experience
Willingness to travel up to 50%
Preferred
Experience with LLMs, NLU, workflow automation, or CX analytics
Knowledge of contact center operations and compliance (HIPAA, PCI)
Familiarity with UCaaS, Knowledge Management, and Conversation Design
Benefits
Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability
Basic Life Insurance
401k saving plan with employer matching
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
Generous employee stock purchase plan
Paid Time Off
Company paid holidays
Paid volunteer hours
12 weeks paid parental leave
Company
Five9
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.
1001-5000 employees
H1B Sponsorship
Five9 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (15)
2023 (13)
2022 (20)
2021 (15)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$861.6MKey Investors
Oaktree Specialty LendingSapphire VenturesAdams Street Partners
2024-02-28Post Ipo Debt· $747.5M
2014-04-04IPO
2014-03-10Debt Financing· $30M
Leadership Team
Jonathan Rosenberg
CTO and Head of AI
Jim Alexander
VP, PMO and Quality Engineering
Recent News
2025-12-19
thefly.com
2025-12-18
2025-12-17
Company data provided by crunchbase