CooperSurgical · 2 days ago
Senior Manager, Information Systems
Trumbull, CT
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expCooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting patients throughout their lifetimes. The Senior Manager, Information Systems is responsible for managing software integration, ensuring compliance, and overseeing the production support team to meet the organization's operational goals.
Health CareMedical DeviceWomen's
Responsibilities
Reviews and analyzes the effectiveness and efficiency of existing systems/technologies and develops strategies for improving or leveraging these systems. Research, identify and propose best practices
Reviews requests for services / improvements and partners with business stakeholders, clarifies objectives, determines feasibility and jointly determines business implications / value
Defines functional / system requirements and documents current / future state business processes
Ensures that any new software integration meets functional/ end user requirements, compliance and interface specifications, and proper documentation is maintained
Develops effective test scenarios, scripts and use cases with consideration to cross functional and process stream impact
Analyzes formal test results to discover and resolve defects, bugs, errors, configuration issues, and interoperability flaws
Oversees small projects and/or tasks and phases of larger projects. Responsible for coordinating activities of teams, schedules and resources for assigned tasks or projects
Develops strategies and related implementation plans in conjunction with the broader ERP initiative. Prioritizes initiatives based on discussions with key stake holders
Is fully proficient in the end user functional processes performed within the supported applications
Performs application system administration functions specific to application setup, configuration and maintenance
Performs system, process and application monitoring and gathers metrics
Carries out procedures to ensure that all information systems products and services meet quality, organization standards and end user requirements
Provides expertise and problem resolution to functional departments when issues extend outside the knowledge of the key departmental Key Users
Serve as escalation point for business managers, key users and the global applications staff
Manage the IT delivery of training curriculum and materials, and responsible for overall technology adoption
Monitors and review service requests to ensure services are delivered to SLA and customer satisfaction
Manage D365 environments – maintain and drive regular release calendar; manage schedule for ongoing updates/refreshes; drive and update environment refresh checklist action items; manages UAT/Testing calendars and planning for regular releases
Manage ISV upgrade cadence, issue resolution and manage relationship with ISV providers
Is fully proficient in the end user functional processes performed within the supported applications
Performs application system administration functions specific to application setup, configuration and maintenance
Performs system, process and application monitoring and gathers metrics
Carries out procedures to ensure that all information systems products and services meet quality, organization standards and end user requirements
Provides expertise and problem resolution to functional departments when issues extend outside the knowledge of the key departmental Key Users
Serve as escalation point for business managers, key users and the global applications staff
Manage the IT delivery of training curriculum and materials, and responsible for overall technology adoption
Monitors and review service requests to ensure services are delivered to SLA and customer satisfaction
Manage D365 environments – maintain and drive regular release calendar; manage schedule for ongoing updates/refreshes; drive and update environment refresh checklist action items; manages UAT/Testing calendars and planning for regular releases
Manage ISV upgrade cadence, issue resolution and manage relationship with ISV providers
Hiring, mentoring and managing the performance of staff members including providing specific and constructive feedback to team members and completing annual performance reviews
Develops budgets for IT organization
Ensure sufficient training for all staff members on all existing and new software
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 10+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
5+ years of experience leading and managing direct reports of functional and technical resources
Preferred
8+ years of experience in design, development, customization, Implementation, Integration, and administration of MS Dynamics 365 F&O solutions
Experience with full life-cycle implementations of D365 F&O and managing the production support team
5+ years of supervisory or leadership experience in large teams
3+ years of experience working with Microsoft Power Platform
Expertise with the D365 F&O technology stack and the peripheral technologies that can be leveraged including, but not limited to, Azure, Azure SQL, Power BI, Common Data Service, Power Apps, Azure Logic Apps, Azure Machine Learning, etc
Strong knowledge of ERP Systems and business solution implementations
Strong understanding of complex technical topics in Dynamics 365 including Application Integration Framework (AIF), Workflow, Data Import, Reporting, and LCS
Strong analytical and problem-solving skills
Experience with 3rd party products or technologies (XRMToolBox, XRMToolKit)
Strong experience in vendor management including management of ISVs deployed on the D365 F&O platform
Experience developing in a continuous integration environment (ALM strategy) using source code control, automated testing, and build automation
Experience with Agile development methodology and tools (Azure DevOps/Jira)
Highly motivated self-starter who can take ownership of tasks and activities and drive them to completion
Strong interpersonal and communication skills with the ability to work in a cross-functional team
Implemented application integration using Azure services such as Azure Service Bus, Azure logic Apps, Azure functions, Azure Data Factory, etc
Experience evaluating and documenting current state to future state enterprise-capable integration solutions
Excellent knowledge of Microsoft technologies D365/Dataverse (tool configuration and customizations) Model Driven / Canvas Apps, Power Automate, SharePoint and
Excellent knowledge of development tools: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, JSON, REST API, PowerApps, Power BI, and Power Automate (formally known as Flow)
Expert knowledge of Microsoft D365 F&O and working knowledge of Microsoft D365 CRM
Strong advocate for adherence to standards, best practices, and delivery processes
Experience in leading teams using hybrid, Agile methodologies
Capable of driving requirements, planning, and designing Integrations for D365 F&O with other systems utilizing Azure Technology Stack
Experience leveraging diagramming tools such as Lucid Chart or Microsoft Visio
PMP and SCRUM Certifications preferred
Strong communication, technical writing and presentation skills, with the ability to develop strategic, ongoing relationships
Experience with data cleansing, verification, and migration
Knowledge of master data management and data quality best practices
Demonstrated progression of increasing responsibilities and business impact
Manufacturing industry experience is preferred
Medical Devices or Life sciences industry experience is a strong plus
Highly regulated industry experience is a strong plus
Applicable Microsoft D365 Certifications
Benefits
Medical coverage
401(k)
Parental leave
Fertility benefits
Paid time off for vacation, personal, sick and holidays
Multiple other perks and benefits
Company
CooperSurgical
CooperSurgical provides a full portfolio of medical and surgical products. It is a sub-organization of The Cooper Companies.
1001-5000 employees
H1B Sponsorship
CooperSurgical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (10)
2023 (10)
2022 (13)
2021 (5)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Lisa Fawcett
Executive Vice President, Strategy & Market Development
Recent News
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2025-08-29
2025-08-27
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