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Early Warning® · 6 hours ago

Technical Writer

Scottsdale, AZ

Full-time

Hybrid

Entry, Mid Level

$64K/yr - $80K/yr

2+ years exp

Early Warning is a trusted name in payments, dedicated to powering and protecting the U.S. financial system. The Technical Writer will be responsible for planning, researching, and writing documentation for internal business processes and customer-facing products, ensuring accuracy and adherence to standards.

Financial ServicesFraud DetectionPaymentsRisk Management

No H1B

Responsibilities

Meet with technical and business project stakeholders and subject matter experts to gather the information needed to create required internal and external documentation

Coordinate work efforts with project and/or product teams

Document status of project milestones for the Technical Writer workflow (Salesforce, Lockpath, and other)

Research and translate technical information / artifacts or business processes into content that can be delivered as output such as web content, online help, knowledge bases, technical requirements documents, system and implementation guides, reference manuals, user guides, training materials, policies and procedures, and associated forms

Track technical and non-technical changes and revise content, resolve issues, and verify the technical and functional accuracy of the documentation deliverables

Maintain standard look and feel for content deliverables by formatting documents using defined CSS (styles), templates, and adhering to style guidelines defined by the Technical Writer Policies and Procedures

Follow instructions to maintain version control of documentation as defined by the Technical Writer Policies and Procedures

Create technical diagrams to depict system structure, program logic and process flow

Provide proactive and clear communication of project status and other information

Continuously identify and implement improvements to TW processes, standards, or documentation content development

Support the company’s commitment to protect the integrity and confidentiality of systems and data

Meets with business stakeholders and subject matter experts to create, update, or retire Policies, Standards, Procedures, Knowledge Base Articles, and Work Instructions and Response Templates

Gathers the information needed to create required internal and external documentation, including documenting processes in process flow tools such as Lucidchart

Establishes and maintains proper documentation to adhere to Consumer Services and EWS Policy Office Policies

Completes process improvement opportunities to improve user documentation

Completes general and any necessary administrative functions as needed in the Global Risk and Compliance tool

Qualification

Content DevelopmentDocument ManagementTechnical WritingMadcap FlareAgile MethodologyJIRA / ConfluenceTechnical DiagramsCollaboration SkillsAttention to DetailProblem SolvingCommunication Skills

Required

Bachelor's degree is preferred within a study of Technical Writing, Computer Science, Management Information Systems, English, Journalism, or a related field

Experience minimum of 2 years, dependent on the level and type of contribution, in defining and writing and proofreading / editing technical manuals, guides and/or training aids or Policy, Standard and Procedure documentation

Beginner to intermediate proficiency in Madcap Flare or other content development applications

A passion and enthusiasm for technology and independent learning

Excellent verbal and written communication and collaboration skills

Ability to understand and effectively translate highly technical concepts and information into business and training materials

A strong desire for quality, attention to detail, and an ability to take ownership of assigned projects

Proven ability to work in a fast-paced environment, handling multiple priorities while meeting or exceeding deadlines

Skill to solve a wide range of complex problems related to creation and maintenance of documentation sets in creative and practical ways

Strong proficiency in software technology and a thorough understanding of technical writing

Experience using style guides (especially Google and Microsoft)

Working knowledge of the business processes, systems and philosophy associated with high-performance technology companies

Background and drug screening

Preferred

Experience or familiarity working within an Agile development methodology

Familiarity with software project management applications such as JIRA / Confluence and Microsoft Office 365

Beginner to intermediate experience with content development applications and related software such as MadCap Flare, Adobe Acrobat Pro, Camtasia, SnagIt, Office 365 including Microsoft Word, Excel, SharePoint, Teams, Stream, and more

Familiarity with HTML tagging, applying CSS, and using templates

Familiarity with document change management and source control using Git or similar

Additional related education and/or experience

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.