UNFCU · 1 week ago
Global Cards Solutions Operations Subject Matter Expert (SME)
Queens, NY
Full-time
Hybrid
Mid Level
$78K/yr - $91K/yr
3+ years expUNFCU is a global not-for-profit financial institution that serves the UN community. They are seeking a Global Cards Solutions Operations Subject Matter Expert (SME) to identify and implement initiatives addressing operational and member needs, support the GCS team, and liaise with external partners to ensure optimal operations of card products and services.
AccountingFinanceFinancial ExchangesFinancial ServicesMobile AppsPayments
Responsibilities
Uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors
Serve as escalation point for GCS team members in evaluating and resolving difficult/complex problems regarding member, operational or system issues
Monitor and track system updates and outages, and relay information to internal partners
Make recommendations for procedural improvements and review system capabilities to create efficiencies in processes
Possess a solid understanding of Springboard, DNA and AIM and the ability to provide a clear explanation of system functionality to others
Track and monitor open audit items and develop solutions for closing recommendations
Develop test case scenarios for new processes and communicate feedback to internal/external partners on results and make recommendations on enhancements
Work with Product team to transition new/enhanced products or services to daily operational functions
Work with QA team to develop training materials and provide training for GCS team and cross-functional departments for existing processes and new products and services
Participate in Operations calls; track and research open items, follow up with partners to find solutions, and communicate outcomes to participants
Define business requirements and recommend solutions that will utilize system functionality to enhance and streamline daily processing
Cultivate and maintain effective working relationships with a variety of stakeholders, including end-users, product management, internal/external partners and senior staff members
Participate in Credit Union training programs
Perform additional responsibilities as assigned
Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct
Qualification
Required
Bachelor's degree or equivalent work experience
3-5 years of financial services environment supporting card operations with a progression of responsibility experience
Computer proficiency and technical aptitude; strong knowledge of Microsoft Word, Excel and PowerPoint
Competency in related systems including FD and Fiserv systems
Knowledge of operations related to member service and/or financial or card product knowledge
Strong knowledge of debit and credit card processing
Uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors
Serve as escalation point for GCS team members in evaluating and resolving difficult/complex problems regarding member, operational or system issues
Monitor and track system updates and outages, and relay information to internal partners
Make recommendations for procedural improvements and review system capabilities to create efficiencies in processes
Possess a solid understanding of Springboard, DNA and AIM and the ability to provide a clear explanation of system functionality to others
Track and monitor open audit items and develop solutions for closing recommendations
Develop test case scenarios for new processes and communicate feedback to internal/external partners on results and make recommendations on enhancements
Work with Product team to transition new/enhanced products or services to daily operational functions
Work with QA team to develop training materials and provide training for GCS team and cross-functional departments for existing processes and new products and services
Participate in Operations calls; track and research open items, follow up with partners to find solutions, and communicate outcomes to participants
Define business requirements and recommend solutions that will utilize system functionality to enhance and streamline daily processing
Cultivate and maintain effective working relationships with a variety of stakeholders, including end-users, product management, internal/external partners and senior staff members
Participate in Credit Union training programs
Perform additional responsibilities as assigned
Ensure compliance with federal and state laws and regulations and UNFCU's Code of Ethics & Business Conduct
Preferred
Knowledge of Regulation E and Regulation Z is a plus
Strong oral and written communication skills, analytical skills and reasoning ability
Ability to handle changing deadlines and multiple concurrent tasks
Ability to work independently and within a team environment
Company
UNFCU
UNFCU financial products and services company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Janice Ong
VP Payments Experience
Company data provided by crunchbase