Apryse · 6 hours ago
Customer Success Associate
United States
Full-time
Remote
New Grad, Entry Level
$45K/yr - $55K/yr
0+ years expApryse is an industry-leading provider of document software development technology, committed to delivering cutting-edge solutions. The Customer Success Associate will support and nurture customer relationships, focusing on product adoption, satisfaction, and retention, with opportunities for growth into more senior roles.
Document ManagementSoftwareWeb Development
Responsibilities
Assist in building and maintaining customer relationships, focusing on product adoption, satisfaction, and retention
Provide basic technical and product support to help customers maximize value, including managing escalations when necessary
Help navigate the contract renewal process and keep stakeholders informed on status updates
Promote the value of the product by understanding customer needs and aligning them with company solutions when appropriate
Qualification
Required
0-2 years of professional experience (Customer Success or Account Management experience is a plus)
Strong organizational skills and attention to detail, with an ability to manage data and track progress effectively
Ability to prioritize tasks and manage multiple customer feedback points in a fast-paced environment
Flexibility and adaptability to work in changing situations and ensure customers' success
Preferred
Some experience in customer-facing roles is preferred, with a proven ability to communicate clearly and build positive relationships
Basic technical knowledge and a willingness to learn more in a technical environment
Experience in managing renewals or upsells is a plus
Familiarity with Excel or Google Sheets
Experience working with software tools
Portuguese or Spanish is a nice-to-have
Benefits
Competitive salary commensurate with experience & qualifications.
A comprehensive extended benefits package.
A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
Highly autonomous and entrepreneurial environment.
On going support for learning development so you can continue to master your craft.
Work with the hardware you're most comfortable with (Windows or Mac)
Diverse and inclusive workplace where we all learn from each other.
Excellent work-life balance with a flexible remote work environment.
Company
Apryse
Apryse is a comprehensive collection of document processing products, that offers superior document solutions for faster, better results.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$71MKey Investors
Thoma BravoSilversmith Capital Partners
2021-05-21Private Equity
2019-05-16Private Equity· $71M
Leadership Team
Catherine Andersz
Board Member
Recent News
Mergers & Acquisitions
2025-07-11
PR Newswire
2025-07-10
pitchbook.com
2025-06-03
Company data provided by crunchbase