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Amsted Industries · 2 months ago

BAC Aftermarket Engineer

Jessup, MD

Full-time

Onsite

Mid Level

$50K/yr - $86K/yr

Amsted Industries is a company focused on providing technical solutions and product customizations in the aftermarket sector. The Aftermarket Applications Engineer will research customer needs, lead product enhancements, and support various departments to ensure effective quoting and order processes.

ConstructionIndustrialManufacturing

Comp. & Benefits

Responsibilities

Exhibit BAC Core Values to the fullest (Drive Innovation, Show Courage, Earn Trust, Embrace Responsibility) and adhere to BAC global design standards

Identify and execute initiatives to increase speed of information to all customers through digital technology

Respond to domestic representative inquiries through excellent written and verbal communication

Involvement with major process improvement projects currently underway in the Aftermarket

Research BAC and competitor products in relation to customer aftermarket needs and develop marketing strategy for those products

Execute metrics in order to achieve Aftermarket Orders Plan, territory quotas, quote to order ratio, etc

Provide BAC Representatives with equipment selections, competitive product strategy, and systems knowledge

Provide technical applications support and customization quotes to BAC Representatives worldwide

Interact with all departments at BAC (Marketing, Customer Service, Manufacturing, Engineering, Warranty Services, Sales, Credit) to support quotations and orders

Organize data and tools to improve the Aftermarket Applications process

Utilize the available design tools and collaborate with BAC engineering groups on special projects

Creative problem solving that provides accurate Aftermarket solutions, or alternatives to clarify unusual equipment configurations

Identify continuous improvement projects to improve service level, quoting quality, and process efficiencies

Strong understanding of the value proposition for BAC replacement parts, and able to communicate effectively with customers

Qualification

Mechanical Engineering3D InventorTechnical AptitudeAutoCADCustomer ServiceMicrosoft SuiteCommunication SkillsProblem SolvingTeam PlayerAttention to Detail

Required

Bachelor's degree in engineering, preferably mechanical

Strong mechanical and technical aptitude in order to develop an in-depth knowledge of BAC's and its competitor's product offerings

Ability to read technical drawings

Proficiency in 3D Inventor modeling software/2D AutoCAD (or equivalent)

Knowledge of BAC systems preferred (PeopleSoft, Inventor)

Proficient with Excel, Word, PowerPoint, DWG viewers

Sheet metal design knowledge

A clear demonstration of strength in communication, problem solving, and follow-up

Performance driven behavior to reply swiftly to inquiries, as speed is essential to quoting in the Aftermarket

Ability to resolve complex quote requests in an efficient and timely manner

Customer service orientation (internal or external customers)

Requires excellent written communication and phone skills, flexibility in handling a wide range of tasks, attention to detail, and effective interpersonal and presentation skills

Strong team player orientation required to provide design and support, professional demeanor, and sense of urgency

Ability to coordinate/negotiate with suppliers on component price and lead time

Experience with the Microsoft Suite (preferably SharePoint, Teams, PowerApps, PowerBI)